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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worked with Robert Gutierrez and all I have to say is wow this guy knows his stuff. Made it super easy and wasn't pushy at all, definitely the best car buying experience I have ever had.
I brought my car in for a service issue and it was not fixed I want it fixed
Took truck in for oils change and came out with damage on truck and my service adviser seem like he didnt want to be at work
Business response:
We are sorry to hear about your recent visit and the experience you had. We understand your frustration. The situation you've described falls short of the standard we hold ourselves to, and we regret that your experience has left you feeling this way. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Human beings were not hard to find. Automated phones are bad customer service. Thank god Prosper Ford is willing to pick up a phone.
Business response:
Thank you for taking the time to share your feedback. Real conversations with real people make all the difference, and we believe our customers deserve exactly that. We will always prioritize being accessible and present for the people who trust us with their business.
I was being given any updates unless I called or pressed. It was no updated every time I got a text. Even though there were. The rental car was marked as returned while I still had it. Shanon saw a key and just returned my car without looking if it was there, or considering that the dealership has 2 keys to each car they rent out.
Business response:
Your feedback is important to us, and we understand your frustration. Clear and consistent communication is something we take seriously, and we regret that your experience did not reflect that standard. The situation with the rental car return is also concerning to hear, and we appreciate you bringing it to our attention. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please feel free to reach out to us directly so we can discuss this further.
Obviously Jay is new with a great passion to help the customer. Problem was no one seemed willing to help Jay help me.
Business response:
It's regrettable to hear that your experience did not fully meet your expectations. We can see that you recognized the enthusiasm and dedication in one of our team members, and we appreciate you acknowledging that. At the same time, we understand your frustration that the support needed to complete your visit was not as seamless as it should have been. Your feedback is valuable, and we take it seriously as a reflection of how we can continue to grow as a team. We would welcome the opportunity to learn more about your experie... read more
The purchasing process was easy and the sales staff were friendly during the sale. Unfortunately, the customer experience after delivery was extremely disappointing. Two items were specifically promised before delivery: repair of the rear bumper and a scratch on the left rear passenger door. The bumper repair appeared rushed and minimal, with scratches in the paint left unaddressed. The door scratch was completely ignored despite being documented and discussed before delivery. After delivery, I sent photos and follow-up mess... read more
Business response:
Thank you for bringing this to our attention. We're glad to hear that the purchasing process and our sales team made a positive impression, and we genuinely value you taking the time to share the full picture of your experience. We understand your frustration, and we regret that your post-sale experience did not reflect the standard we hold ourselves to. The concerns you've raised are matters we take seriously. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out... read more
Whole experience with Ford has left a lot to be desired. Started with F150 diagnosis failures multiple times that culminated in warranty swap of transmission. I rewarded the Prosper dealership for this performance by selling my F150 to them and buying a diesel f250 because it was supposed to be more robust. Had immediate issues with it shortly after purchase in FEB which were not able to be sensed by foreman when test driving, only to need a full transmission replacement last week on the F250. The part that turns me off the ... read more
Business response:
It's regrettable to hear that your experience has fallen so far short of what you expected, and we understand your frustration. Your feedback is something we take seriously, and we would welcome the opportunity to learn more about your experience and better understand where things went wrong for you. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Brought in for a couple warranty items and all I got was a big bill. Will no longer do business or refer this dealership to friends or family. Worse experience on every level. Will go to Bill Utter ford moving forward
Business response:
We are sorry to hear that you feel this way about your recent visit. We understand your frustration, and we appreciate you taking the time to share your experience. We would like to discuss this further and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better understand what happened and address your concerns.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,133 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.