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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Lately your service peeps have been terrible. I don't plan on ever coming back and I will be sure to share how bad it is
Business response:
Your feedback is important to us and we understand your disappointment. We recognize that your expectations have not been met, and we take these concerns seriously. Your experience does not reflect the quality of service we strive to provide, and we would appreciate the opportunity to discuss your experience further. Please contact our Customer Service at servicereviews@prosperford.com so we can address your concerns directly.
It took 4 hours to get a tire repaired. It was my fault I should’ve waited for the vehicle.
Business response:
We are concerned to hear about the extended wait time you experienced for your tire repair. Your time is valuable, and we recognize that this experience didn't meet your expectations. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further and work to improve our service timing for future visits.
Alex was great, and was great working with. However he never properly QC'd the service that I was supposed to receive. I was supposed to get 2 major issues fixed, which were the following; grinding noise in front right tire when driving in reverse, whining noise in engine. Upon diagnosis he discovered that my rear differential was leaking. He also knew that I was about to be moving to a new job pulling a 3.5 ton travel trailer. I thought that everything was fixed upon picking up my truck. I put trust in Alex. I put trust in ... read more
Business response:
We appreciate you taking the time to share this detailed feedback and recognize how important it is to feel confident in the work performed on your vehicle. Our goal is to deliver thorough, dependable service, especially when it involves major repairs and long-distance travel. Your experience will be reviewed closely so we can reinforce our commitment to quality and follow-through. Please reach out to our Customer Service at servicereviews@prosperford.com so we can work with you directly on next steps.
Part of my service was tire rotation service personnel left of 4 lug nuts on passenger rear tire had to pull car to shoulder of road on way home very dangerous situation
Business response:
We’re truly concerned to hear about this experience and the situation you encountered after your visit. Safety is always our top priority, and we take feedback like this very seriously as we continuously work to uphold the highest standards. We appreciate you bringing this to our attention so we can review our processes and reinforce our commitment to careful, thorough service. Please reach out to our Customer Service at servicereviews@prosperford.com so we can connect with you directly.
Very disappointing experience - sales was lackluster and not very knowledgeable- service appeared to be doing a favor by even speaking with me - finance was reminiscent of buying a vehicle in the 80s with telling you how many things can go wrong with the vehicle immediately after the salesmen was telling you that it was so reliable - management was rude and not customer oriented- overall poor experience and would not do business with this dealer in the future
Business response:
We’re disappointed to hear that your experience across multiple areas of our dealership did not reflect the level of professionalism and care we aim to provide. Our team is committed to delivering knowledgeable guidance, respectful communication, and a supportive environment throughout every step of the process. Feedback like this helps us continue refining how we serve our customers. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more and work toward a better experience.
3 hours for an oil change. Horrible communication across the board. I will not be buying my next car from Prosper Ford. I would not recommend this dealship to anyone.
Business response:
We understand how frustrating extended wait times and limited communication can be during a routine visit. Our team is committed to providing efficient service and keeping customers informed throughout their experience. Your feedback is valuable as we continue working to improve both our timing and communication. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better assist you.
Impersonal, no due diligence and jumped to most expensive repair from the start. I shared more on a Google review
Business response:
We understand how important it is to feel heard and confident in the recommendations provided for your vehicle. Our team strives to deliver thoughtful, thorough evaluations and offer options that best fit each situation. Feedback like yours helps us continue refining how we approach both communication and diagnostics. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better support you moving forward.
Sales process was very misleading. Add on I was charged for aren't not even truck. Spray in bed liner, window tinting. They told me the truck was a 2026. It's a 2025. Didn't notice until I was back with finance. They also put 8k down for deposit and we agreed to 6k.
Business response:
We understand how important clarity and accuracy are during the purchase process, and it’s frustrating when expectations don’t align. Our goal is always to ensure transparency and a smooth experience from start to finish. We appreciate you bringing this to our attention so we can continue improving how we communicate and present details. Please contact our Customer Service at customerservice@prosperford.com so we can review your experience and assist further.
terrible customer experience that I have been experiencing with Prosper Ford in Prosper, TX. I bought my Ford Explorer ST 2020 from this dealership in January of 2025. Recently I have had some issues revolving around the car starting up and battery troubles. I just replaced the battery on the 28th of February roughly two weeks prior. I alerted the dealership of this. I first contacted the dealership to let them know that I would need a tow to get my car to them. During this process Tom (service rep) stated my car has Ford to... read more
Business response:
We understand how concerning it can be to experience ongoing vehicle issues, especially when paired with delays and inconsistent communication. Our team aims to provide clear guidance, timely updates, and thorough diagnostics to support our customers every step of the way. We value your feedback as it helps us improve both our coordination and communication throughout the service process. Please reach out to our Customer Service at servicereviews@prosperford.com so we can work toward a resolution together.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,133 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.