Puyallup Heating & Air Conditioning

Graham N. 

on Yelp

10 years ago

Still suck! Not sure why I didn't read my own review. Thought "Ah, it's just a service call. Nothing major". Dummy! Scheduled for 8:00 AM - 8:30 AM arrival time. 8:35....nothing. Called to confirm (because they don't call their own customers to confirm) and sure enough, I was still scheduled. Phew. Dodged that bullet. Tech would be by "Any minute". 8:45. Still no tech. Called again. "He is just down the road. He will be there any second." They then called me to confirm my address. 20 minutes late to the appointment and no... read more

R J P. 

on Yelp

10 years ago

One of two tandem residence gas furnaces failed to ignite in October, 2013. "Routine Service" on 10/10/13 for $260, both units, no parts replaced, seemed to correct this. Recurred months later with service 5/5/14 replacing an ignitor, despite the fact that a "check ignitor" fault code in the self-diagnostics was NOT showing. Charged $146. This OEM part can be purchased for $57 (a generic was used). Immediate recurrence brought warranty service on 5/9 with correct diagnosis, finally, of failed gas valve, $430 estimate for the... read more

Brian S. 

on Yelp

11 years ago

Would have loved to experience the great customer service other users have received from Puyallup Heating and Air. Unfortunately, after rescheduling my estimate appointment for an AC install from a weekday to a Saturday because their estimator was ill, he was a no show, no call. I attempted to call them myself to find out if anyone was coming but their offices were closed for the weekend. Never heard from them again. Oh well, took my thousands of dollars elsewhere. 

Kathleen G. 

on Yelp

12 years ago

I called this company to get a quote. I was directed to Brian who was very nice and scheduled an appointment with my husband because I was going to be away on business. The day of the appointment Brian called to cancel due to a personal emergency. No problem. When I returned I phoned them again to reschedule. The date was set and the appointment came and went with no phone call as to why the no show. I phoned the company the following Monday and was told by the woman that she was by herself in the office and would call me ri... read more

Casy L. 

on Yelp

12 years ago

Wow, only 3 reviews, and all positive...Hmm (friends, employees, family?) Anyway, my grandmother was told she needed a new heating/AC unit after a service call. She was told they would have to keep coming out to repair her old one if it wasn't replaced, so we had her get a new one, what did we know... Here we are approximately 5 years after a new unit, and the AC goes out. We call, the guy comes out, spends about three minutes checking for the problem, and comes back with a repair bill of $568.89 + 87.49 for his 3 minute che... read more

Karl H. 

on Yelp

13 years ago

Stay far away from this unethical business! We have a rental home in Puyallup, we live in Az. We asked PHAC to check on the heat pump they installed as it was not working. We asked for an estimate. They went out and made repairs to the unit without giving us a price. They then billed the management Co. almost $1000. We didn't know anything about it. The business owner, Henson Smith said there was nothing he could do. He said as long as our unsuspecting renter had signed the repair order, he didn't need our authorization. 

Jason D. 

on Yelp

14 years ago

I was extremely disappointed by the service and sale of my new heating unit and tankless hot water heater. The sales person was very slick and over promised and under delivered. I spent 4,000 more on the units compiled then what they where MSRP'd for. Puyallup Heatings follow up is the worst I have ever experienced it took them 5 months to trouble shoot all of our issues with our systems. After the installation of our units I noticed we had damage to our ceiling where they crawled through to install exhaust venting,not to me... read more