Puyallup Heating & Air Conditioning

Jamoque D. 

on Yelp

4 years ago

They were no-show on my diagnostic appointment. So it's a good idea to confirm with them to make sure they are actually going to be there. 

Darcey M. 

on Yelp

5 years ago

We are getting ready to replace/upgrade our furnace and are also looking to add a heat pump or air conditioning. Based on a recommendation from a friend, we contacted PH&AC on the website. We were contacted back by Brian after several days, who left a voicemail for us. We called him back and scheduled an appointment with him. He no-showed. We called him back later that day and he apologized and rescheduled us a week later. He no-showed a second time. We took time off of work twice to accommodate these appointments, making th... read more

Sara F. 

on Yelp

7 years ago

Disappointed in the service here. We met Brian at the Washington State Fair and really liked what he had to tell us about our options for air conditioning vs a heat pump, buying a new furnace, etc including pricing. We called and no response. After calling again after about a week, we finally got a return phone call after some more phone tag and Brian came out to do a quote for our home. After 2 quotes and talking with 2 companies we ended up going with Le Air Heating to put in a heat pump and new furnace into our home. ... read more

Steve B. 

on Yelp

7 years ago

The firm installed the thermostat for system A in system B's area and installed the thermostat for system B in system A's area. This caused the two systems to fight each other and the temperature soared and then dove over and over. I called them to discuss what was wrong (prior to knowing they installed the thermostats incorrectly) and they were of little help. They did not want to send out a technician. Once I discovered the problem, they refused to relocate the thermostats unless I paid an additional $800. I refused, move... read more

Mandy K. 

on Yelp

9 years ago

I would give a zero if I could. The owner does not back up warranty work. The brand new air conditioning they put in leaked and ruined my ceiling. He is refusing to fix it. During the coldest days in December my furance freezes and does not work. So during the coldest days we have no heat exactly why I had everything replaced so this wouldn't happen because I have two children I am worried about. He's arrogant and refuses to work with you. Saying my ceiling was already ruined before they came to put in all new equipment. Now... read more

Joe A. 

on Yelp

9 years ago

Let me start by saying the tech, Jason, is awesome. I had a brand new, top of the line heat pump installed last April. 10 days ago, it stopped working with a Fan Blower fault. I called on Monday to get someone out to look at it, and was able to get it checked out on Tuesday, for a $80 (plus tax) diagnostic fee,for a brand new system that they installed last year. Jason show up on time and quickly figured out what parts would need to be ordered. Was told parts should be available next day by the service person (Katie?)... read more

Joe S. 

on Yelp

9 years ago

I'm pretty handy , but I needed a furnace inspection on my home sale. Puyallup heating called and they came out. They report heat exchanger cracked , costs more to replace than it would be for new furnace. Hmmm I Google heat exchanger for my furnace. $380. No problem. I email tech line for my furnace. Turns out they have a repair plate for all of $75. Wow, new furnace must be much less then I thought. So when I get home , armed with information on these cracks and where they might be, I tear apart furnace. It's what I do,... read more

Graham N. 

on Yelp

10 years ago

Still suck! Not sure why I didn't read my own review. Thought "Ah, it's just a service call. Nothing major". Dummy! Scheduled for 8:00 AM - 8:30 AM arrival time. 8:35....nothing. Called to confirm (because they don't call their own customers to confirm) and sure enough, I was still scheduled. Phew. Dodged that bullet. Tech would be by "Any minute". 8:45. Still no tech. Called again. "He is just down the road. He will be there any second." They then called me to confirm my address. 20 minutes late to the appointment and no... read more

R J P. 

on Yelp

10 years ago

One of two tandem residence gas furnaces failed to ignite in October, 2013. "Routine Service" on 10/10/13 for $260, both units, no parts replaced, seemed to correct this. Recurred months later with service 5/5/14 replacing an ignitor, despite the fact that a "check ignitor" fault code in the self-diagnostics was NOT showing. Charged $146. This OEM part can be purchased for $57 (a generic was used). Immediate recurrence brought warranty service on 5/9 with correct diagnosis, finally, of failed gas valve, $430 estimate for the... read more