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QL-800
About this business
Not made with Mac in mind If you have a Mac don't bother with this printer. I love Brother printers and assumed this one would work well with my Mac. I have only ever had good experiences with Brother before. I have been messing with this printer for almost 3 hours and I truly want to take a hammer to it. The software is absolute garbage. I succeeded in printing some clip art of a dog one time after 2 hours and now it won't print anything again. The blinking red light is infuriating.
this is so bad, information about printer is not clear I received the printer but can not use it because it was 120V, this information is not written any where in the printer page, our power here is only 220V, this is so bad, information about printer is not clear.
Business response:
Brother Customer Support is FREE for the LIFE of our machines. If you have any questions on our machine specifications, please feel free to reach out to us by using the following link and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=24&R3ModelID=ql800
Prints ok but too much hastle to set it up. Prints ok when you get it to print. It’s a serious pain to print and set up. I think I will return it.
Business response:
I see you are having difficulty with this machine and I would like to help. Here is a link to some steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/145599 If you continue to have trouble with the machine after trying the steps above, please use the following link to reach out to our customer support team so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=24&R3ModelID=ql800
Did not work Like Most: This is why I picked it: Print amazing Black/Red labels using DK-2251 Create cost-effective paper labels for packages, envelopes, file folders, name badges, postage and more. Super-fast, printing up to 93 standard address labels per minute with black text at 300dpi Prints Brother DK pre-sized, easy-peel labels and continuous-length paper and film tapes. Auto cutter enables banners and signs up to 3 ft. long Plug & Label” feature lets you create and print labels without installing software on Windows P... read more
Business response:
I see you are having trouble with the installation and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=24&R3ModelID=ql800
One Star junk software it is terrible !!!!!
Business response:
I am sad to hear that you are not satisfied with this machine and I would like to help. Brother Customer Support is FREE for the LIFE of your machine and we can be reached via chat, email, or phone at the following link if you need any assistance: http://www.brother-usa.com/askus/default.aspx?PGID=24&R3ModelID=ql800
Terrible Software The machine is okay. But the software P-touch is so horribly hackneyed and out of dated quality... a lot of stopping, jams and slow response.
Business response:
I am sad to hear you are not satisfied with this machine and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate these issues: http://www.brother-usa.com/askus/default.aspx?PGID=24&R3ModelID=ql800
Order from another label manufacturer and save yourself some serious frustration. We ordered two and one didn't work directly out of the box so we got in touch with brother and they wanted to send a remanufactured printer to replace the brand new one so we returned it to Amazon and they were able to replace it with a new one. Once we tried to set it up for our company to print badges for an upcoming event and every step was a nightmare when we had an issue with the program not printing. The customer service was at a bare min... read more
Business response:
I am sad to hear that you had a poor customer service experience and I would like to help. I ask that you please use the following link to reach out to me directly so I can assist you as soon as possible: https://help.brother-usa.com/app/ask_brother/p/9154/c/9202/incidents.subject/Re:171109-002465
Going in the garbage! Unfortunately not usable. We either get an error that the cover is open or it is just in error mode for no reason. The only way to sometimes get a few labels out of the printer is to unplug, wait a few minutes and then we can sometimes get a few labels printed. It also messes up a different label printer that we have attached to the same computer and as soon as we unplugged this printer the other one worked fine.
Business response:
I am sad to hear you are having difficulty with the QL-800 and I would like to help. I ask that you please use to the following link to reach out to our customer support team so we can further investigate these errors: https://www.brother-usa.com/askus/default.aspx?PGID=24&R3ModelID=ql800
So far, I hate it. EDIT: After over an hour with Brother support chat, it turns out the printer is defective. It recognizes and prints address labels but not the 2.4". I just got this yesterday and am now going through a warranty return/replacement process. The one label I was able to print printed super fast... I am not an unsavvy tech user. I have a Mac. I have followed the instructions. I have turned off, unplugged USB, unplugged power, turned it off and on again, restarted my Macbook, reinstalled software, checked for up... read more
Business response:
I am sad to hear you had difficulty with this machine and I hope the replacement will meet your requirements. If you continue to have difficulty with the replacement machine, please use the following link to reach out to me so I can assist you: https://help.brother-usa.com/app/ask_brother/p/9154/c/9202/incidents.subject/Re:170913-001918
Frequently asked questions about QL-800
How is QL-800 rated?
QL-800 has a 3.9 star rating with 675 reviews.
When is QL-800 open?
QL-800 is closed now. It will open at 9:00 a.m.