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Rancho Penasquitos Senior Living

4.4

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12979 Rancho Peñasquitos Blvd, San Diego, CA, 92129, United States

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4.4162 reviews
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A Place For Mom Customer 
12 years ago

Really nice.Rooms are small and no kitchen sink, but nice place and good location. Has memory Care. 

Business response:

Thank you for your review! 

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A Place For Mom Customer 
12 years ago

Fine place, though it seemed rather rigid when it came to things like meals. Less involved feeling than any of the other places. So-so on the friendliness scale. 

Business response:

Thank you for your review! 

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A Place For Mom Customer 
12 years ago

This is a nice facility, convient to our location, and with a nice staff. It is a very open facility as far as family visits and interaction. The halls are narrow and do leave one with a more of an instituational feeling. The appartments are also quite a bit smaller than what my mother currently has which could make it harder for my mother to accept. The meals are also a bit more limited than what she is use to having today. The area for thosse with more limited mental facilities is a bit larger and a bit of a better set-up ... read more

Business response:

Thank you for your review! 

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Anonymous 
a year ago

Well, I would say most of the people that made me feel comfortable in choosing this were extremely friendly, happy and attentive. But unfortunately, it seems like there's a lot of turnover in this industry and now most of them are gone, so I really didn't know how to answer the question. I'm not saying that the new ones aren't as pleasant and share the same qualities, but the turnover is difficult for the residents and the residence family members. 

Business response:

Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Pacifica Senior Living Rancho Peñasquitos.  

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Margaret 
a year ago

My husband would have benefited from more stimulation. He was mentally alert with all his facilities but physically totally dependent. The staff were wonderful, so kind and caring. But he was in the memory care unit because of his level of care. Sitting in front of the constant TV with severely dementia patients wasn't the answer. The unit itself was originally very dark and drab but it was receiving a makeover which could only help. There needed to be more activities, gatherings in the patio areas, music activities etc. 

Business response:

We appreciate your comments and your kind words about our staff members. When we receive thoughtful feedback, we use it as a teachable moment. Our memory care activities have been enhanced and improved since your husband lived with us, and we have lunch outdoors several times a week. We also take our memory care residents on a weekly scenic drive. Check out our pictures on Facebook! 

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Anonymous 
a year ago

From our perspective, it's seems that information isn't always offered directly. So we had ask many questions on basic information. So it felt like once the money was paid, we were on our own except when they raise the rent. That's happened three times in a year. The memory care staff has been great. But the office staff is non existent. I'd still recommended it, but with warnings. 

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Anonymous 
2 years ago

We toured Pacifica Senior Living Rancho Penasquitos during our search for an Assisted Living facility for our loved one and we did not like the facility. It felt like an old hospital. Definitely not what we were looking for in a facility for our loved one. 

Business response:

We understand that there are many places for you to choose when looking for a senior living community. You may be interested in knowing that our community is currently going through a full renovation in the Assisted Living and Memory Care neighborhoods. So you might consider taking another tour in the new year. 

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Anonymous 
3 years ago

It's an older facility, which is fairly clean. There has been alot of changes in staff. The people that I have interacted with are friendly. They are lacking with the care services, and they don't have enough staff. Taking things forever to get done, in the quality of care that we were expecting. The cleaning people are kind, and are always smiling. The activities have been lacking, because they just got a new activities director. Overall, not happy. 

Business response:

This is a frustrating review for us as well. As you know, since the pandemic, maintaining staff is a new challenge for everyone. We look forward to providing the quality of care that our residents and families expect. 

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anonymous 
4 years ago

My loved one was here for memory care and I would not recommend this community to others for memory care. The community is understaffed and the food is not good at all and there is no variety or options. The lobby is beautiful but the rooms in memory care are not clean as often as they are supposed to. 

Business response:

Thank you for sharing your concerns. We set a high standard for delivering quality, and your feedback is important to us. I have shared this with our Regional Vice President and Executive Director. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com. 

Frequently asked questions about Rancho Penasquitos Senior Living

How is Rancho Penasquitos Senior Living rated?

Rancho Penasquitos Senior Living has a 4.4 star rating with 162 reviews. 

When is Rancho Penasquitos Senior Living open?

Rancho Penasquitos Senior Living is open now. It is open 24/7.