Randy Marion Honda

240 

on DealerRater

5 years ago

"Bait and Switch" Visited 11/2/19. Spoke with internet sales manager after finding vehicle I was interested on True Car website. Before leaving my house and driving an hour away I had her confirm that the final price of the 21k car would be $22,749. She said she saw where the car was on their website at 24k but that “I had “claimed” the True Car price and they would honor it.” Needless to say they let us test drive and when it came time to seal the deal they did not honor the True Car price. They said it didn’t include the f... read more

Neew 

on DealerRater

6 years ago

"Shady" I went to this dealership because I seen a 2015 explore online. When i got there they sent me home for the night with a 2014 and didn’t tell me. They also have outrageous fees to detail the car one time a year for 499.99 and a just in case someone stole your car. These fees are not negotiable. They also made me believe that I was going to get a $13,000 car and it ended up being 17,000 and they wanted to give me interest rate of 15%. This dealership is shady and not trustworthy. I would not recommend them ever and I w... read more

Kyle1215 

on DealerRater

6 years ago

"Bad sales reps misleading info" I drove over 2 hours to buy a used car from this place. I found a used suv on there web page so I sent in my cash offer and was told to come on. Remember they already know im traveling 2 hrs. I get there drive the vehicle we love it. Time to do business. So the price that we agreed upon went up 3000 more thousand dollars once I was at the lot.I have all the messages to prove it. So then they try to get me to finance and ad more money and I said no. Then they start well we already have it mark... read more

Phoresis 

on DealerRater

6 years ago

"Misleading prices, poor after-sales support." Travelled 2 hours to purchase a certified pre-owned 2016 Honda Civic from Gerry Wood Honda based on a sticker price of $15000. Ended up paying $18000 in the end after they refused to remove a number of bogus fees for things I never wanted in the first place such as VIN etching and fabric protection. Still, despite these rather unscrupulous practices the out of the door price was average for the car and mileage. Just don't be fooled by what is essentially a made up number designe... read more

Chevy 90 

on DealerRater

6 years ago

"Worse ever " Would not ever buy a car from here sold me one with s chip on the hood and now want to just tuch it up it will never be a new car and only had it 15mins 19 Honda Civic sport all black 

Pricke 

on DealerRater

7 years ago

"Compassionate " I was treated with upmost respect and compassion by all employees that I dealt with and today. Was told by Erik that he did know know of employee that was shot, and that he’s been at dealership since 2012... I found out later that employee, Larry has been there. Found it interesting that Erik didn’t refer me to Larry when I asked 

Listerqueen 

on DealerRater

7 years ago

We have bought three Hondas at this dealership over the years and have our service performed here as well. Too not professionals In every department ! 

Bruck 

on DealerRater

8 years ago

I saw a car and test drove it. Gave them my offer and got a text from their sales person with a counter offer and I agreed and drove 40 minutes to their dealership. Took all my info, pulled my credit report and as we finalized after an hour or so I was told by another member while I was sitting that they can't sale the car and said they thought the offer is for a different car and didn't even care for my time, experience and even pulling my credit report. It was the worst experience and I hope people think twice before visit... read more

Betken2158 

on DealerRater

8 years ago

Worst car buying experience ever. Felt pressured by salesman who brushed over our questions and never satisfactorily explained anything. Simply cannot believe I did not just leave.