RealManage - Houston

Anthony J 

on BBB

4 years ago

This company is the absolute worst to deal with. They are condescending and arrogant beyond belief. They actually take joy in denying homeowner applications and the response times are an absolute joke. When they do respond, no one bothers to read an email chain, no one in their company speaks with or coordinates with each other, it's a dog and pony show with the inmates running the asylum. The sad part is, thousands of unsuspecting homeowners have their lives turned upside down, and crazy amounts of stress added to their wor... read more

S I 

on BBB

4 years ago

Real Manage and board members are very difficult to get ahold of unless they need something from you. When requests are put in, it seems as though the priorities are not where it needs to be and are based on where you live. Our community fence on the west side of the community has been corroding away for years and is on the verge of falling to the ground if not onto somebody, There are weeds growing in our gardens that have not been tended to. We pay a hefty sum for monthly HOA dues so where is the money going towards? This ... read more

TM 

on BBB

4 years ago

Horrible HOA management company! Our community got rid of our previous management company and found one much worse!! SMB is the HOA manager and she is simply outrageous! She had an inspector who was not only issuing bogus violations such as grandfathered sheds previously approved but simply going over board on petty violations for slightly overgrown yards, trash pins left out a day late. This inspector harassed me by blocking my driveway while I was backing out and would not get out of the way at first. This got him removed ... read more

Christopher D 

on BBB

4 years ago

Have a patio? want furniture on there with plants? NOPE you can't do that. Want to work on your car cause going to a mechanic is expensive? NOPE you can't do that. Want things fixed that they have to fix because it's on them to fix? NOPE WE WON'T DO ANYTHING. This Association is garbage, the management is garbage. Customer services reps are nice people, but their bosses are garbage. 

Ivan 

on BBB

4 years ago

It is the worst HOE I have had to dealt with. We moved in to the property in December 2020 and no one explained to us anything. It's been 6 months and we are still waiting for the association to provide us with guest passes and pool keys. We try calling, sending emails, going to the office and no one wants to help. It was a complete hassle to even get to know where the office was located and the people on the phone would refuse to give an address. It is the worst customer service experience I have ever lived in my life. WORS... read more

Nancy K 

on BBB

4 years ago

This is an enormous, impersonal company whose methods of operation are cumbersome, convoluted, and totally inefficient. If you are able to make contact with a human being, you just get passed to the next person, around and around, as no one seems to know what to do when a problem arises, and they just answer you out of a general script that's supposed to pacify you. And they charge you a lot of money to not help you! On 02/26, I emailed the company: "While our toilet leak was being repaired, my husband went to clean the furn... read more

Ana A 

on BBB

4 years ago

This company is terrible at HOA management. They give you no way to contact the community manager except email, which takes them days to reply to. Violations are issued with no confirmation or proof of the violation, they just take complaints at face value and issue violations. They lose payments all the time, and don't notify you until months later and many late fees charged. Speaking of violations, some are not shared with the homeowner at all until you go to sell the property and then all of a sudden they are an issue. Te... read more

James W 

on BBB

4 years ago

RealManage along with our HOA Board, are HORRID....Unless it is a violation to an owner, everything that months or years. HORRID company and community we have decided to be part of. I would prefer to live in a Stepford Community at then you know everyone is already fake. Although this shows 1 star, it is actually zero... 

William B 

on BBB

4 years ago

Everything that is posted below is correct, if you are buying into a condo or townhouse that uses this company run!!!!! They charge you to fill out a questionnaire for your mortgage!!!! Then as stated below they should get a Negative 4 star rating. My issues are the result of them not being able to approve the fixing of my garage door 5-6 years ago as the panels are discontinued, and now they are fining me for it 6 years later. And if I use there people to fix it they will charge me more, cause I can't find the right parts. ... read more