RealManage - Houston

Samia D 

on BBB

3 years ago

RealManage property management company is managed by very unprofessional and rude individuals. It took this company, Realmanage, almost 3 years to resolve speed limit issues within the community and between 2 - 3 years to resolve/enforce their own rules to finally stop illegal parking within the community. Currently, as of February 2022, I have been contacting them to resolve the dog waste being left everywhere in the community, and they refused to implement any additional measures that will permanently resolve this filthy i... read more

Frances 

on BBB

3 years ago

The personnel that view residences for bi-law violations do not use correct references to the section and articles related to the violation. They also request remediation to things that are not violations. 

Disappointed Person 

on BBB

3 years ago

RealManage property management Company is unprofessional and have unethical standards which result in legal actions. We are a 125 unit condo community and RealManage management company failed to pay our HOA property insurance (on 125 units- 35 buildings) and lost our insurance for 5 months and failed to tell the 125 homeowners and the board. We had no property insurance for 5 months! Unbelievable. Our new HOA insurance cost us a lot more and RealManage didn't want to help make it right. They rarely ever respond to any homeow... read more

Maggie 

on BBB

3 years ago

Where to start.... This company probably has some good employees but the one I had/have to deal with was/is unbelievable and insensitive. I had tenants in my property since 2016. We had an original lease agreement and then just went month to month. At the beginning of 2021, I began receiving letters threating to fine me and demanding a new lease, among other things. Unfortunately, the HOA and the management company are very unorganized and didn't correctly put these requirements in place that would hold up in court. I contin... read more

John Stafford S 

on BBB

3 years ago

This company is a bunch of thieves. I sold my house and they continued billing me HOA for several months. They currently owe me over $1000.00 and I can't get it back from you. I am 30+ emails into this including visiting a notary and having them take all my information and send over. Also, they have been consistently billing the new owners (I was there 12 years) and still needed proof that I don't live there. I have been trying to get my money back for five months and I think they are just trying to wait me out. They are a b... read more

Dawn 

on BBB

3 years ago

I work for a mortgage company. RealManage is THE worse management company I have ever dealt with. All they care about is getting money! They overcharge for everything, instruct us to purchase unnecessary products JUST to get insurance contact info that they can easily give for free (like every other mgmt co!!) and do not offer fair packages when condo docs are in fact needed. RealManage is not consumer-friendly at all! 

Ashley 

on BBB

3 years ago

I learned of the deceit of Real Manage yesterday when my loan officer uncovered that our property has been uninsured for several months. Real Manage did not pay on time while still taking money from our HOA and the insurance company dropped us. They knowingly posted a document that showed an active policy date, but it was not the certificate of insurance which is required for closing/refinancing a home. They have not been able to identify another insurance company to accept the risk, our condos are in a vulnerable position, ... read more

William E 

on BBB

4 years ago

Horrible company who has been mismanaging our community for years. They are non responsive in any contact request in the 18 months we have been at our community in Buda. The PM company has neglected our community area - pool, weight room, community center...they did not even get our fire extinguisher inspected in the last 4 years! Highly advise to run the other way vs having this company manage any property. 

First Key H 

on BBB

4 years ago

THE WORSE EXPERIENCE EVER! I simply needed a pool key! I've emailed, called, and even attempted to go into the office, but the staff is working remotely, so im guessing they are taking advantage of actually doing work. Summer is over now, and the Director nor Manager of the property manager has reached back to me. I've had the call escalated, and still no luck. If such a non emergent matter can't be resolved in a timely manner, Imagine how long it would take for anything of urgency to be resolved.