RealManage - Houston

Jori C 

on BBB

3 years ago

This is the WORST management company my neighborhood has ever had and I am glad we are switching from them effective September 2022. The customer service agents are very nice, but when you need to speak to a Property Manager, they won't give you their number, you have to e-mail them/get transferred to them, but when you e-mail you get no response and they never answer once you are transferred. It's been over 2 weeks and I have e-mailed the Assistant Property Manager and the Property Manager and my issue still has not been re... read more

TY G 

on BBB

3 years ago

The worst property management company I have ever dealt with. Trying to get a pool key took over two months of dealing with rude individuals who could care less about my issue. I do not have enough characters to go into the whole ordeal. Do yourself a favor and ask who the representative for your specific HOA is from the get-go. I made the mistake of thinking they were the rep. for my HOA and, after two months of calling, finally found out that they are merely a call center so to speak. 

David V 

on BBB

3 years ago

My van was towed from ******** Club House Parking Lot 3/16/22 cause the signs for 'No Overnight Parking' were NOT visible at ENTRANCE of lot. My building, ******** ** was being painted & I got a letter from the painting co. to move our cars. I was told not to park at another building as vehicles were towed from them. I was on the lookout for towing signs when I moved my van to ******** Park Lot overnight on 3/15/22. My van is registered under *** ******** ** Next AM it was towed, costing me $291.75. The Towing Co. said there... read more

Gail Z 

on BBB

3 years ago

RealManage is beyond awful. We purchased a Condo in FL & RM, among several other mistakes they made, told us we MUST pay for the Estoppel Certificate $299, print it & drop it off w/ our application. We knew we did not need it for the application or closing as we purchased at this development before. We emailed and asked Francesca twice if it is a 'MUST' and she answered back via email, "yes, it is a MUST". Turns out we did NOT need this document (over 100 pgs). After we mailed it Francesca said you DON'T need it. We asked fo... read more

Alex P 

on BBB

3 years ago

How is this company rated at AAA when the average customer review is 1.52? This is one of the worst companies I've ever had to deal with and the fact that they continue to drain my bank account while providing me nothing in return is completely unacceptable. 

Judith P 

on BBB

3 years ago

The company never resolves the overcharging of fees for using a credit card for online payment of association dues. In fact we the customer have been charged a late fee for making on-time and prepayment for the unit we live in. Furthermore, when asked to refund the money they have refused. Also, the Realmanage Company has failed to activate unregistered parking laws in the month of January, and then February, and issued a third statement stating that towing of unauthorized vehicles would commence on the 1st of April. We regi... read more

Summer S 

on BBB

3 years ago

They discriminate against people with disabilities. I have a service animal and they send me violations that going against the law. They have all my documents they need. I have all my bases covered. They issued a violation because someone said she looked too big (30lb weight limit) yet there's two pit bulls that live under me, and another huge male pit Bull and a Husky on the property as well. My dog weighed in at 31lbs at the vet on 3/4/22. Yet, size is not applicable for service animals. However, a man said while he was lo... read more

Abigail Y 

on BBB

3 years ago

HORRIBLE COMPANY! I am selling my residence and our buyer's lender has been waiting for the paperwork for this company for a month. Every time I speak to someone, they tell me it will be done by the end of the day. Well, the end of the day comes and goes and the paperwork is still not done. Now we have had to delay our closing multiple times and pay extra money due to this situation. I have tried multiple times to speak with someone who can help me and I either can't get through to anyone or I leave a voicemail that no one r... read more

Webb W 

on BBB

3 years ago

We have reported water damage to our unit at ********************** La since July of 2021. We were timely in reported this water damage due to the load bearing outside wall leaking. This is not an insurance claim, but a structure related issue that causing the damage to the inside of the unit. We have submitted 3 different bids (for some reason they continue to request them with zero follow ups). We attended via video a meeting in January with zero and I mean zero results. When we followed up we were informed that it would b... read more