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Red McCombs Superior Hyundai
- Car Dealers
- San Antonio, TX
About this business
Location details
4800 NW Interstate 410 Loop, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Two weeks ago, I bought a new Mercedes over $50k at SA Mercedes, wrote them a check (from my California Bank) and drove home in the car. Saturday (12/1), I wanted to buy my niece a car, that she found at this dealership. We went there and Nate, her salesperson, was great at answering all her questions. We wrote the deal and that’s where the “fun” started. For over an hour we negotiated up and back & finally came to an agreement. We were then directed to the “finance office” where I wrote a check on that same California bank... read more
Business response:
It looks like your review may have been intended for another business. We strive to provide the best possible service to our customers, and it’s important to us that your feedback is directed to the right place. If you have any questions or need assistance related to our dealership, please feel free to reach out directly. We’re here to help and ensure you have a great experience with us. Raul Melchor General Manager rmelchor@redmac.net
FIND ANOTHER PLACE FOR SERVICE. This place is just as bad as the other Red location. I was told tire was ready and no appointment needed could come whenever and I would get in right away. When I arrive told about 30min and it takes over an HR and 45min to change out one tire. Trash service since the beginning. Lily needs to be better informed and stop wasting peoples time. At some point she decides to approach me again 20 min later to give more excuses even though car isn’t ready. She needs to learn to read a room and know ... read more
Business response:
We apologize for any inconvenience you experienced during your visit, Tiffany. While we aim to provide timely service, there are times when unexpected delays occur, and we regret that this affected your experience. We appreciate your business and value your feedback as we continue to strive for improvement. If you would like to discuss this further, please feel free to contact me directly, and I will be happy to help. Raul Melchor General Manager rmelchor@redmac.net
Over 2 hours for a simple oil change. Had a 1030 appointment and they didn’t even get the vehicle in until after 1130. Still sitting here waiting. Car has 6k miles on it shouldn’t need anything else.
Business response:
Hey Jeremy, thank you for your feedback. I do apologize that the oil change took so long. Saturday mornings are typically the busiest times for us. We do hope you give us another chance in the future. I would like to suggest that if possible afternoons are typically less volume and maintenance services are generally quicker. Raul Melchor General Manager rmelchor@redmac.net
We dropped our Ioniq 5 off for service at Red McCombs Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety system and the cruise control. At the time of dropoff, the service advisor named Victor told us it would probably be Tuesday or Wednesday of the following week that he could get our vehicle back to us. We received a text right after dropoff that indicated we could text for updates. Since we hadn't heard anything, we texted the foll... read more
Business response:
We apologize for any inconvenience you experienced, Nicole. We strive to provide excellent communication and timely service, and we are disappointed to hear that we fell short in your case. We would appreciate the opportunity to address your concerns. If you will, please reach out to us at your earliest convenience so we can discuss your experience further and work toward a resolution. Raul Melchor General Manager rmelchor@redmac.net
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Came for a maintenance due to travel cross country to and from Virginia due to military orders. Also had a screw that got caught in the tire. Could I had gone to cheaper place yes but, I had trust in the dealership. I was told the car would be ready by 5pm after drop off at 11am. Getting here was told the site hasn’t been updated and there are no loaners available to be given. After 5 calls no answer or call from the service department I finally got through to be told the tire wasn’t even at the location. I told the advisor ... read more
Business response:
Thank you for your feedback. We apologize for the inconvenience you faced. However, it seems there’s been a mix-up, as Fabian is not an employee at our location. If you have any questions, please feel free to reach out to me, and I will be happy to assist you. Raul Melchor General Manager rmelchor@redmac.net
Disappointed! Not one call back from the service department. Left messages, everyone gives us the runaround when we call to speak to someone in service. I select service on the call, they send me to internet sales. Our car has been recalled and we are just waiting with not one update. We understand they may be waiting for parts, or we are not next in line but we should be contacted and updated. That’s the problem here. It’s been 3 weeks!
Business response:
We apologize for the lack of communication and any inconvenience you may have experienced with our service department, Victoria. We understand your frustration and assure you that we are working diligently to address this issue. If you could, please contact me with your preferred contact method so I can get in touch. Raul Melchor General Manager rmelchor@redmac.net
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Frequently asked questions about Red McCombs Superior Hyundai
How is Red McCombs Superior Hyundai rated?
Red McCombs Superior Hyundai has a 4 star rating with 2,123 reviews.
When is Red McCombs Superior Hyundai open?
Red McCombs Superior Hyundai is closed now. It will open at 8:30 a.m.