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Red McCombs Superior Hyundai
- Car Dealers
- San Antonio, TX
About this business
Location details
4800 NW Interstate 410 Loop, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
We dropped our Ioniq 5 off for service at Red McCombs Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety system and the cruise control. At the time of dropoff, the service advisor named Victor told us it would probably be Tuesday or Wednesday of the following week that he could get our vehicle back to us. We received a text right after dropoff that indicated we could text for updates. Since we hadn't heard anything, we texted the foll... read more
Business response:
We apologize for any inconvenience you experienced, Nicole. We strive to provide excellent communication and timely service, and we are disappointed to hear that we fell short in your case. We would appreciate the opportunity to address your concerns. If you will, please reach out to us at your earliest convenience so we can discuss your experience further and work toward a resolution. Raul Melchor General Manager rmelchor@redmac.net
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Came for a maintenance due to travel cross country to and from Virginia due to military orders. Also had a screw that got caught in the tire. Could I had gone to cheaper place yes but, I had trust in the dealership. I was told the car would be ready by 5pm after drop off at 11am. Getting here was told the site hasn’t been updated and there are no loaners available to be given. After 5 calls no answer or call from the service department I finally got through to be told the tire wasn’t even at the location. I told the advisor ... read more
Business response:
Thank you for your feedback. We apologize for the inconvenience you faced. However, it seems there’s been a mix-up, as Fabian is not an employee at our location. If you have any questions, please feel free to reach out to me, and I will be happy to assist you. Raul Melchor General Manager rmelchor@redmac.net
Disappointed! Not one call back from the service department. Left messages, everyone gives us the runaround when we call to speak to someone in service. I select service on the call, they send me to internet sales. Our car has been recalled and we are just waiting with not one update. We understand they may be waiting for parts, or we are not next in line but we should be contacted and updated. That’s the problem here. It’s been 3 weeks!
Business response:
We apologize for the lack of communication and any inconvenience you may have experienced with our service department, Victoria. We understand your frustration and assure you that we are working diligently to address this issue. If you could, please contact me with your preferred contact method so I can get in touch. Raul Melchor General Manager rmelchor@redmac.net
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To whom it may concern, My car has been there since October 20th. I was told it would take a month to let me know if it was covered under warranty. My sister and I have called and gone down there multiple times and we are either told they are “working on it” “calling warranty” or will get get back to us. This is my first car issue since my divorce. And I haven’t been able to find a man to help me. I am trying to get my brother to fly in to talk to someone since my sister and I are just being ignored and treated like we don’... read more
Our daughters car was purchased in July, with an additional warranty. In August her car broke down in Austin, TX and the dealership has yet to even look at the car, let alone repair it. She is a young soldier with her first car that she’s been making payments on for longer than she’s had the car in her possession. Unfortunately, nobody at the dealership cares that she can’t get a rental, can’t afford another car and can’t get out from under the car she bought from this dealership that they’re dragging their feet on fixing. I... read more
Business response:
Hello, We are sorry about any inconvenience we may have caused you and your daughter. Please send me your contact information, or feel free to call or email me at your convenience. I would be happy to address any concerns you may have. Thanks, Raul Melchor General Manager rmelchor@redmac.com
Sales was great working with Mr. Luis. It is a shame that he is forced to sell faulty products and a service department that has no accountability or oversight to repair issues. We bought a brand new 2022 Ioniq. 2 months off lot, the entire electrical hybrid system failed and it was disabled. They didn't even offer a loaner vehicle, even after they projected it would take a month to fix. Eventually helped them come to their senses. Car was returned damaged. Now, 3 months after, another issue with the system. Cannot get a ho... read more
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Raul Melchor General Manager rmelchor@redmac.com
Frequently asked questions about Red McCombs Superior Hyundai
How is Red McCombs Superior Hyundai rated?
Red McCombs Superior Hyundai has a 4 star rating with 2,026 reviews.
When is Red McCombs Superior Hyundai open?
Red McCombs Superior Hyundai is open now. It will close at 9:00 p.m.