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Red McCombs Superior Hyundai
- Car Dealers
- San Antonio, TX
About this business
Location details
4800 NW Interstate 410 Loop, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
To whom it may concern, My car has been there since October 20th. I was told it would take a month to let me know if it was covered under warranty. My sister and I have called and gone down there multiple times and we are either told they are “working on it” “calling warranty” or will get get back to us. This is my first car issue since my divorce. And I haven’t been able to find a man to help me. I am trying to get my brother to fly in to talk to someone since my sister and I are just being ignored and treated like we don’... read more
Our daughters car was purchased in July, with an additional warranty. In August her car broke down in Austin, TX and the dealership has yet to even look at the car, let alone repair it. She is a young soldier with her first car that she’s been making payments on for longer than she’s had the car in her possession. Unfortunately, nobody at the dealership cares that she can’t get a rental, can’t afford another car and can’t get out from under the car she bought from this dealership that they’re dragging their feet on fixing. I... read more
Business response:
Hello, We are sorry about any inconvenience we may have caused you and your daughter. Please send me your contact information, or feel free to call or email me at your convenience. I would be happy to address any concerns you may have. Thanks, Raul Melchor General Manager rmelchor@redmac.com
Sales was great working with Mr. Luis. It is a shame that he is forced to sell faulty products and a service department that has no accountability or oversight to repair issues. We bought a brand new 2022 Ioniq. 2 months off lot, the entire electrical hybrid system failed and it was disabled. They didn't even offer a loaner vehicle, even after they projected it would take a month to fix. Eventually helped them come to their senses. Car was returned damaged. Now, 3 months after, another issue with the system. Cannot get a ho... read more
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Raul Melchor General Manager rmelchor@redmac.com
Have had nothing but bad experiences. Mislead on the purchase and repairs are not getting dove.
Horrible experience with this dealership. Drove 8.5 hours from another state to this place. I told them I was having to drive that far, just to get to the dealership and be told they won't do out of state titles. Absolutely horrible customer service to treat customers that way. 8.5 hour drive completely wasted. Still can't believe they would do this to a customer.
It's a hot car market no doubt. I've been waiting on a 2022 Tuscan Hybrid Limited to come in. I was advised that Superior Hyundai is not taking deposits to keep everything fair. So the vehicle was supposed to arrive today, my wife stops in to see if it came in. After a period of time, it comes to light that the vehicle hasn't arrived yet AND the GM sold the vehicle already. Somehow, a company that isn't taking deposits to reserve vehicles, is doing just that. Needless to say, I will never do business with any of Red McCombs ... read more
Business response:
We are sorry to hear that you have a negative impression of our dealership. We strive to provide the highest quality of service to our customers and hope to work with you again to ensure your satisfaction in the future.
purchase was great. service there is horrendous with no sense of responsibility. A service representative "DJ" took my keys. lo and behold I am waiting +3 HOURS for a freaking oil change and tire rotation. I go back to the service desk and he tells me. "I tried to call." but I don't see any missed calls on my phone. "Did you leave a voice mail?" no response. three hours lost that i can never get back. it's one thing if the service center is backed up with cars to service, but negligence is not acceptable. then when I go pick... read more
Business response:
We're disappointed to see that you had a negative experience recently. We will absolutely be looking into this to ensure that it does not happen again. We strive to provide the highest quality of service to our customers and hope to work with you again to ensure your satisfaction in the future.
RecommendedI wish there was a minus rating I could give to them. Totally ruined experience of buying my first car. Unprofessional and impolite manager, needs to learn how to run a service industry. Car shortage does not give them right to treat people like s***. Educate your employee if they are not supposed to take advance, I did what I was told by your sales rep. After taking down payment they cannot hold car for one day because they could not find the financial institute I had pre-approved loan with. I had to go to bank and serve t... read more
Business response:
We are so disappointed to hear that you had a negative experience with us recently., Krishna We take great pride in providing our customers with the best customer service and it appears that is not the service you were given. We will discuss this with our staff. Thank you.
*NO CUSTOMER SERVICE!! *BAD COMMUNICATION *UNDER WARRANTY FOR A REASON *NO INFORMATION OR UPDATES My husband and I have tried several several frustrating attempts to call, leave messages plus emails have been sent to the service department person "Austin". No response as of today 10/27/2021 They have had our vehicle in the service department to long with no response...we want it fix correctly as it did NOT get fixed the first time under warranty. Red McCombs Superior Hyundai has had our car since September 10th!!! ... read more
Frequently asked questions about Red McCombs Superior Hyundai
How is Red McCombs Superior Hyundai rated?
Red McCombs Superior Hyundai has a 4 star rating with 2,123 reviews.
When is Red McCombs Superior Hyundai open?
Red McCombs Superior Hyundai is closed now. It will open at 8:30 a.m.