Rehab Medical of Atlanta, Inc. (North)

3.4

Medical Supplies
Atlanta, GA

About this business

Consumer Goods Medical Supplies

Location details

2700 Northeast Expy, #800, Atlanta, GA, 30345, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:30 p.m.
Tue	8:00 a.m. to 4:30 p.m.
Wed	8:00 a.m. to 4:30 p.m.
Thu	8:00 a.m. to 4:30 p.m.
Fri	8:00 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.4224 reviews

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Berta G

3 years ago

They still not come to fix my scotter at **** s 4th st they keep giving me the run around this is a not so good place

Business response:

Thanks for your review. We do apologize for the delay. You have been scheduled, our tech will call you when he is on the way. Thanks.

Elsie A

3 years ago

Horrible! Non Call Back , Non text, Non Email. For Disabled Seniors the power chair is our Legs!

Business response:

Thanks for your review. Your feedback is greatly valued. We do apologize for the inconvenience and the poor customer experience received. Thanks for answering my call, We are working diligently to get you scheduled and resolve all issues in a timely manner. Thanks.

Deborah H

3 years ago

I don't even know where to begin. Purchasing the wheelchair was an ordeal but it was at the height of the pandemic so I made allowances. My father has been waiting for a replacement part to his wheelchair for 8 WEEKS. The part and the installation charge has long since hit my charge card. The "repairs department" was supposed to contact me when the part came in. When weeks went by and I heard nothing, I called. This was the first of 6-8 phone calls in which I was told that "someone would get back to me." No one has EVER ever... read more

Earl H

3 years ago

Im confined to a wheelchair. Waited almost 2 weeks for tech to check my non working chair. Said would order part. Waited another week, called, part has not been ordered. What is a guy to do when his only way of getting around is broken for weeks. Wish I could leave a 0.

J. a.

3 years ago

This is the most unprofessional company I have ever dealt with. They will not answer their phone calls ,or call you back or anything. I've been 2 months trying to get wheelchair batteries. My Dr, faxed them multiple times,still no answer. Then called me one day and said my payment needed to be raised to 76 a month from 46.. not even legal

Business response:

Thanks for your feedback. We do apologize for your experience and will be working quickly to resolve your issues. I will be contacting you shortly to address all issues. At Rehab Medical we are committed to resolving all customer concerns in a timely manner. Thanks.

Tim H.

4 years ago

I gave a 1 because zero wasn't an option. I've tried repeatedly since last September (almost 7 months) to get rehab medical to release my PA for a wheelchair back to ******** so I can purchase a new wheelchair from another company. So far they have refused to do it in 7 months. I've spoken to ******** more times than I can count to get this done and they keep telling me rehab medical has to release it. I do not want a chair from this company, my wife has a piece of c*** from this company and they won't deal with issues it ha... read more

Business response:

Thanks for your feedback. We do apologize that your experience was not the stellar service that we strive to execute on every interaction. Please give us an opportunity to look into this issue by contacting our customer experience specialist at ************. It will be our pleasure to resolve this issue in a timely manner. Thanks.

Peggy W

4 years ago

This company is a joke for being a business for people medical needs. Once they sell you your medical equipment they turn their backs on you. They never have return any my calls. All they say is I will email some one and they will call back.to you I been waiting over 2 months for several messages I left. They had 2 new batteries sent to my house than they were sapouce to come out and put them in. I have been fighting with them for 3 months to get this done and they are still setting in their boxes in my hall. One oppt. had b... read more

Business response:

We do apologize for the inconvenience. Our customer experience specialist will reach out to you today to work on resolving this issue in a timely manner. At Rehab Medical we are committed to resolving all issues to our customer's satisfaction. Thanks.

The Monsignor

4 years ago

This is one of the worst companies I have ever done business with. They don't answer the phone they don't return your calls and they brought a wheelchair to me that I told them from the very first day that I did not want and was not accepting. They continually lie to me about what they are going to do to fix the wheelchair. It is horrible that they are operating such a scam for disabled seniors.

Business response:

Thanks for bringing this feedback to our attention. We do apologize for the inconvenience. At Rehab Medical we are committed to delivering positive customer experiences. We are having issues locating your account for a call back. Please contact our Customer Experience Specialist at ************. We look forward to resolving your issues in a timely manner.

Pam B

4 years ago

It has been almost 6 months and I still havent received my chair. My doctor caused the first 2 months wait but ******** pre-authorized almost 3 months ago. My salesperson has not kept me informed about the delays as often as I feel is appropriate. He also has not provided dimensions and options that I have requested. When I have contacted the main office, they have always referred me to my salesperson. I would not recommend this provider to anyone.

Business response: