Rehab Medical of Atlanta, Inc. (North)

The Monsignor 

on BBB

3 years ago

This is one of the worst companies I have ever done business with. They don't answer the phone they don't return your calls and they brought a wheelchair to me that I told them from the very first day that I did not want and was not accepting. They continually lie to me about what they are going to do to fix the wheelchair. It is horrible that they are operating such a scam for disabled seniors. 

Pam B 

on BBB

3 years ago

It has been almost 6 months and I still havent received my chair. My doctor caused the first 2 months wait but ******** pre-authorized almost 3 months ago. My salesperson has not kept me informed about the delays as often as I feel is appropriate. He also has not provided dimensions and options that I have requested. When I have contacted the main office, they have always referred me to my salesperson. I would not recommend this provider to anyone. 

Julie P 

on BBB

5 years ago

We were so excited to receive the wheelchair for my father but service from this company is very poor. Every repair, fix, or special order takes weeks -- weeks that my father doesn't have a wheelchair and is confined to his apartment. Each time you call, the customer service representatives instill confidence that they are working on your issue. However, days are added onto every repair which eventually leads to weeks. This would be fine if it was a dishwasher repair. But their delays steal quality of life from the elderly a... read more

Dan M 

on BBB

5 years ago

Takes advantage of old people. My stepmom with Alzheimer's had a wheelchair that the cushion was slipping down. $2500 for a new wheelchair later... My dad fell on his and slightly bend the bar to the wheel brake. A simple adjustment would fix it. I get a call that they were replacing his wheelchair with a $3000 chair! When I told him he hit the ceiling. They made it sound like it was free to him. Any other wheelchair company has all the prices for the chairs online. Not this company. Not a single price because they know they... read more

Rick S 

on BBB

5 years ago

We received a wheelchair from Rehab Medical for my disabled girlfriend, and it's been great. However, that's where the great stops. We have repeatedly reached out since December 2019 to try and get another foot rest now that my girlfriend has her prosthesis. We have not heard anything but "I don't know why you're still waiting" in months, and now, phone calls aren't even being returned. I am about to look into working with an entirely different company based on this. A pleasant experience has quickly soured. I have had to pa... read more

Rana H 

on BBB

5 years ago

If you wanted treated well don't use them. If you are over weight don't use them. My chair was not right from the beginning. The first person did his best and I was happy. But trying to get the chair right never happened. Now I am stuck with a chair that is trash. Insurance paid alot of money. If they knew they could not get me the right safe chair they should have said we can't do it. The last two people that cane out need a class in compassion. 

Mark R. 

on BBB

5 years ago

It’s been over one year trying to get my handicapped daughter chair right. The worst service ever.