Rehab Medical of Atlanta, Inc. (North)

3.7

Medical Supplies
Atlanta, GA

About this business

Consumer Goods Medical Supplies

Location details

2700 Northeast Expy, #800, Atlanta, GA, 30345, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:30 p.m.
Tue	8:00 a.m. to 4:30 p.m.
Wed	8:00 a.m. to 4:30 p.m.
Thu	8:00 a.m. to 4:30 p.m.
Fri	8:00 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.7291 reviews

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Omega L

2 weeks ago

If I could put 0 stars, I would. This company is a total mess from the main office to the *******************We had a hospital bed that was not delivered when it was needed, and the battery charger for a motorized wheelchair that we ordered in September 2026 has not been delivered. I have called several times about this, and I have filed three complaints. One rep in complaints gave me her personal number which I have called twice with VM, and I have not received a call back. I have been told that the ******* was shipping, an... read more

Patty F

2 months ago

Rehab medical took a long time delivering the wheelchair. If ****** the technician wasnt so wonderful I wouldnt recommend them.Communication with the company ***** too but the quality of the wheelchair is excellent.

Donald H

2 months ago

They do not assist You in getting the paperwork You need to order Your wheelchair. When My wheelchair finally came in they scheduled a delivery for 2 weeks out. They said it will take time to build. The day before it was suppose to come they called and said I needed to reschedule My delivery appt to an afternoon not morning or wait till next week. The day of delivery nobody showed so we called the office and they said it will be delivered on sat. Well sat no delivery. ************. Bad business. Will be contacting ******** o... read more

Business response:

Thanks for your feedback. We do apologize for your service experience and the inconvenience caused. At Rehab Medical our goal is to create positive service experiences. I called and left you a voicemail. I am showing that your chair was delivered. I look forward to your return call. We will be working to resolve all issues with the service received and with your equipment. Thanks.

Michael J

2 months ago

Worst experience of my life we have medical all I do is lie to you and ************* they shouldn't even be in business the way they do business I got to chair this of power chair is not even right and they don't even care and they will not fix it or anything else I'll be surprised if it lasts a year supposed to last five this place is that joke **** and ******* in *********** are both a bunch of lying teeth

Business response:

We do apologize for your service experience. Our goal is to provide positive customer experience on every interaction. A customer experience specialist will be reaching out today to resolve your equipment issues.

Daniel M

2 months ago

I finally received my wheelchair after a year and a half of waiting. One week after I received it it stopped working. It has been 3 months and they still have not come out to service my wheelchair. Then they finally decide to come out to look at my wheelchair and he says my house is too dirty for him to work on my wheelchair so he refused to even come in the house. My house is not that dirty I just have dogs. He can hear the dogs locked up and said he was scared of the dogs and I assure them they're locked up in a bedroom bu... read more

Frank J

3 months ago

I have had the worst customer service from this company. It has taken over 2 months to receive my wheelchair cushion and once I did receive it, it was the cheapest cushion they could have sent. Once I received it the delivery person took the cushion out of the box, handed it to me and left after I signed for it. He did not let me try it to see if it was the correct cushion or to see if it was comfortable, needless to say it 10 times worse than the 10 month old cushion that I had. I should have been hesitant to order another ... read more

Business response:

Thanks for your feedback. We do apologize for the cushion and service experience. I have spoken with the customer and advised that we have a ticket in process to resolve his issues. I will keep him updated. At Rehab Medical we are committed to resolving all issues in a timely manner.

Melanie M

4 months ago

I have had this chair 6 months. Pieces have chipped off of one arm. Yes, I hit something, but it isn't capable of stopping immediately. It does one final jerk before stopping. My controller came loose. I reattached it the best I could and drove around that way for 6 days while waiting for repair. It even fell on the floor once. The lift mechanism broke and had to be replaced. The first scheduled repair, no one showed up. No call either. When I called to reschedule, the next available appointment was 6 days out. I drove aroun... read more

DWPMusi Z

7 months ago

(HELP) I received an new chair August of 2022.. my chair been damaged since I got it.. the chair consider as a hazard not safe.. the past 4 years my chair been damaged because it was assemble wrong when put together.. Rehab medical has charged my insurance company thousands of dollars for parts and labor repeatedly. my doctors even requested for a new chair left complaints monthly basis.. even the **** has came over 20 times to fixed my chair but each times they never could.. so every month they keep ordering parts for my ch... read more

Business response:

Thanks for your feedback. We do apologize for the delay. A ticket is in process to repair your equipment. We are working diligently to repair your equipment. We are awaiting insurance approval. I will reach out shortly with an update. Thanks.

Deanne D

8 months ago

I have been dealing with Rehab Medical for a month and a half to obtain a new wheelchair. My current chair was causing pressure sores as it was inadequate for me. I was promised the correct chair height, correct seat type (vinyl), and solid arms on the chair. I repeatedly asked for specs/details on the chair while they were "working on getting the proper chair". I was told on different occasions that it was no problem and being taken care of. The chair was finally delivered and guess what???!!! The only correct thing was the... read more

Business response:

Thanks for your feedback. We do apologize for the service issues. A voicemail has been left for you to get these issues resolved as quickly as possible. I am showing that you have been scheduled with our technician to resolve all issues. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.