Rehab Medical of Atlanta, Inc. (North)

3.3

Medical Supplies
Atlanta, GA

About this business

Consumer Goods Medical Supplies

Location details

2700 Northeast Expy, #800, Atlanta, GA, 30345, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:30 p.m.
Tue	8:00 a.m. to 4:30 p.m.
Wed	8:00 a.m. to 4:30 p.m.
Thu	8:00 a.m. to 4:30 p.m.
Fri	8:00 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.3183 reviews

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Noel W

5 months ago

I ordered a power wheelchair, which was my only wheelchair and they seemed to have trouble getting their staff organized to come out and give me the details. I ordered my Wheelchair, and it was delivered after about three weeks. After I got the wheelchair, it began shutting down in the middle of the sidewalk. It wouldnt go forward or back. I called them for help and over the next eight months, yes, thats eight months. My 83 year old father had to push me home more than once. I waited for my wheelchair to be fixed. I called c... read more

Business response:

Thanks for your feedback. We do apologize for your experience. Our Goal is to create positive customer experiences for all of our customers. Our customer experience specialist has left you a voicemail to resolve all issues in a timely manner. Please call us back to get your issues resolved to your satisfaction. Thanks.

John D

7 months ago

There does not to be any sense of urgency in getting the wheelchairs they sell repaired. They cannot order correct parts on the first try. When I get the parts, they cannot install them because they do not have the needed ********'s funny that their website has these happy people saying how great rehab medical is, yet there is no place on their website for feedback. This raises the question in my mind: Where do these people come from? Are they actual customers or hired actors?I got the avid velocity wheelchair, which isn't t... read more

Edna D

8 months ago

They told me they could get me a wheelchair. My doctor provided all the necessary documents now they tell me I need a PT. They shouldve told me that to begin with. Still no chair. This is the worst company *** ever seen.

Business response:

Thanks for your feedback. I do apologize for the lack of communication. Per our conversation today you have been updated on the sales process by myself and Sales. Sales will keep you updated going forward. If you have any other issues or questions please contact us. Thanks.

Cheryl C

9 months ago

Worst customer service ever. Have been waiting for 2 months to get my son's wheelchair repaired they sent the part but have set up 3 appointments and not only did not show up but only found out I fell out of the que or they were not coming to **** today because I called them. When I called the day before they were coming but nope said they were not coming to **** today and set up another appointment for later in the week.

Scott Y

a year ago

I agree 100% with what **** T said!!! Worst customer service I have ever dealt with. Spent thousands of dollars on a new chair and it quit working in less than 3 months. Their service department is horrible. Both times they worked on it quit again within an hour. Do not buy anything from this company.

Chad T

a year ago

Rehab Medical is one of the slowest companies in existence. We bought our chair from three 6 months ago and my family and are still suffering at the hands of their toxic incompetent. Can they even catch up?

Business response:

Thanks for your feedback. We do apologize for the customer experience received. At ********************** we strive to create positive customer experiences. Please contact our service center for assistance, ************. Thanks.

Michelle J

a year ago

We bought a manual chair in January. The left brake was faulty and went out in March. My mom entered the hospital and I was told due to insurance they could not fix the chair while she was in the hospital. (Only a few months old, should be under warranty). Mom came home from hospital, they sent a technician out who said she needs a new brake, we have to order it. No idea why a technician sent out to fix a left brake would not already have the parts to fix a left brake. Received messages that they were shipping her the brake,... read more

Business response:

Thanks for your feedback. We do apologize for the service received. At Rehab Medical we strive to deliver positive customer experiences on every interaction. Please call our service department to get this issue resolved in a timely manner. Our contact number is ************. Thanks.

Don

a year ago

Buyer Beware. There could be no company any worse to deal with. First they tried to get me to take a chair that was meant for someone else, then sent another out that I could not get in and out of. Even their tech. said he had never seen one so high. After voicing my opinion they told me they would pick up the chair and I should get one elsewhere. They sent somebody to measure me and still messed it up and act like it's my fault. Now they will not respond to my calls and messages. They have picked up the chair and still have... read more

Business response:

Thanks for your feedback, ********************. We do apologize that you did not receive a positive customer experience. We would like the opportunity to get this issue resolved. Please contact us at ************ for immediate assistance. Thanks.

Kimberly H

a year ago

This was a really bad experience. They measured my mother wrong and gave her an interim loaner that they billed as her permanent wheelchair. It did not have any foot rests. When I called, I had to call multiple times to get someone to help me and kept getting the run around. They sent someone out to get her measurements again and they measured wrong again. When they delivered the final wheelchair, it was too short like it was for a child, they did not adjust it for her and it was very uncomfortable for her. This is the worst... read more

Business response:

We do apologize for this experience. We do strive to deliver positive customer experiences. please contact our customer service department at ************ to get this corrected in a timely manner. Thanks.