Rehab Medical of Atlanta, Inc. (North)

3.3

Medical Supplies
Atlanta, GA

About this business

Consumer Goods Medical Supplies

Location details

2700 Northeast Expy, #800, Atlanta, GA, 30345, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:30 p.m.
Tue	8:00 a.m. to 4:30 p.m.
Wed	8:00 a.m. to 4:30 p.m.
Thu	8:00 a.m. to 4:30 p.m.
Fri	8:00 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.3191 reviews

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james r

2 years ago

Approximately 4.5 months ago my Dr sent over to Rehab Medical an order for a manual wheelchair. After weeks of promises and failures to communicate and the sales person ********, failing to call, text or follow thru with promises and NO wheelchair, I spoke to Regional Director ***************************** and received assurances that while ******** failed, he would take care of it. ******** failed to contact my doctor ******* lost paperwork twice and advised me to cancel my Doctor ordered physical therapy and use THEIR phys... read more

Camiyah J

2 years ago

My physician ordered a power chair for me about a year ago and unfortunately, ever since I have had the power chair, it breaks down more than I am able to even use the power chair! This last time my power chair broke down, was the day after one of Rehab Medical's technicians so called fixed my power chair. The tech had the nerve to tell me to call Rehab Medical and request him if I had any problems after he so called fixed my power chair. Well, the day after the tech so called fixed my power chair, the power chair broke down... read more

SHELIA

2 years ago

@RehabMedical - I have been waiting since October 2022 for my fathers wheelchair. When you delivered, you were told it was the wrong chair. I have called and text, and left messages since 3/29/2023 . I have told you time and again I need the correct wheelchair. I had to buy safety belts to keep him in this broken chair. Can we please operate human?

Business response:

<p>Thanks for your review and for bringing this issue to our attention. We do apologize for the negative service experience. At Rehab Medical we strive to create positive experiences on every customer interaction.. In this case we thank you for the opportunity to turn this into a positive experience. Please contact our customer experience specialist at 317-813-4212 for immediate assistance.</p>

Kathleen C

2 years ago

Austin ********** now Rehab Medical - If I could give this company **** stars I would. ABSOLUTE WORST company I have ever dealt with when it comes to customer care, ordering, service, call backs, trying to get any sort of updates, etc. It has been 108 DAYS (Feb 4th, 2023) since I contacted them about a scooter and I am still in the dark as to what / if something has been ordered, as well as when something will be here. I get disconnected when I call the main number and try to speak with a representative named **** about orde... read more

Business response:

Thanks for your feedback. We do apologize that we have not met your service expectations. We look forward to turning your service experience into a positive one. Our Customer Experience Specialist has left a message for you in reference to your feedback. We look forward to your call. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

LINDA B

2 years ago

I Have been in a wheel chair since **** and this company is the worst that I have EVER dealt with. It has been TWO weeks without my chair, and I keep getting the run a round, get lied to, get passed around to almost very one in the company from the bottom up! My daughter who's in the medical field FINALLY got a tech out out today to trouble shoot the problem as I told them it was a broken joy stick, WHICH I TOLD THEM WAS THE PROBLEM and they do not loan chairs but gladly took my money and told my doctor ******** weekends whi... read more

Business response:

Thanks for the review. We do apologize for the service issues. We are working on expediting your ticket and will contact you if any loaners become available.

Bryan L

2 years ago

This company is abysmal to work with. The first gentleman I dealt with put together a chair for me that, if I had been the one responsible for its assembly, I would have been embarrassed to have it leave the shop. They took the chair back because it was completely useless to me. Three months later I get a call from a new rep who wanted to take over. Even though I stressed that the purpose of getting a new chair was to hopefully relieve pressure points that were causing me pain, he just essentially reordered the same exact ch... read more

Mildred K

2 years ago

They are not truthful they dont get back with you when they say they will and they are not very knowledgeable about what they are doing

Business response:

Thanks for your review. We do apologize for the service issues. Our goal is to resolve all issues in a timely manner. A voice mail has been left to resolve your issues asap. We look forward to speaking with you. Thanks.

B. G.

2 years ago

I am a contract worker that took on a cleaning assignment at the ******************,** location. It is now February of 2023 and I have still not been paid from the months of September and October of 2022! I have reached out to the accounts payable department for months and have yet to get a response or payment. This is beyond ridiculous!

Business response:

Thanks for your review. We do apologize for the delay and missing our **** on creating an outstanding customer experience. Your inquiry has been responded to and resolved. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

Briahna G

2 years ago