Rehab Medical of Atlanta, Inc. (North)

3.6

Medical Supplies
Atlanta, GA

About this business

Consumer Goods Medical Supplies

Location details

2700 Northeast Expy, #800, Atlanta, GA, 30345, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 4:30 p.m.
Tue	8:00 a.m. to 4:30 p.m.
Wed	8:00 a.m. to 4:30 p.m.
Thu	8:00 a.m. to 4:30 p.m.
Fri	8:00 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.6257 reviews

Select a rating

SHELIA

3 years ago

@RehabMedical - I have been waiting since October 2022 for my fathers wheelchair. When you delivered, you were told it was the wrong chair. I have called and text, and left messages since 3/29/2023 . I have told you time and again I need the correct wheelchair. I had to buy safety belts to keep him in this broken chair. Can we please operate human?

Business response:

Thanks for your review and for bringing this issue to our attention. We do apologize for the negative service experience. At Rehab Medical we strive to create positive experiences on every customer interaction.. In this case we thank you for the opportunity to turn this into a positive experience. Please contact our customer experience specialist at 317-813-4212 for immediate assistance.

Kathleen C

3 years ago

Austin ********** now Rehab Medical - If I could give this company **** stars I would. ABSOLUTE WORST company I have ever dealt with when it comes to customer care, ordering, service, call backs, trying to get any sort of updates, etc. It has been 108 DAYS (Feb 4th, 2023) since I contacted them about a scooter and I am still in the dark as to what / if something has been ordered, as well as when something will be here. I get disconnected when I call the main number and try to speak with a representative named **** about orde... read more

Business response:

Thanks for your feedback. We do apologize that we have not met your service expectations. We look forward to turning your service experience into a positive one. Our Customer Experience Specialist has left a message for you in reference to your feedback. We look forward to your call. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

LINDA B

3 years ago

I Have been in a wheel chair since **** and this company is the worst that I have EVER dealt with. It has been TWO weeks without my chair, and I keep getting the run a round, get lied to, get passed around to almost very one in the company from the bottom up! My daughter who's in the medical field FINALLY got a tech out out today to trouble shoot the problem as I told them it was a broken joy stick, WHICH I TOLD THEM WAS THE PROBLEM and they do not loan chairs but gladly took my money and told my doctor ******** weekends whi... read more

Business response:

Thanks for the review. We do apologize for the service issues. We are working on expediting your ticket and will contact you if any loaners become available.

Bryan L

3 years ago

This company is abysmal to work with. The first gentleman I dealt with put together a chair for me that, if I had been the one responsible for its assembly, I would have been embarrassed to have it leave the shop. They took the chair back because it was completely useless to me. Three months later I get a call from a new rep who wanted to take over. Even though I stressed that the purpose of getting a new chair was to hopefully relieve pressure points that were causing me pain, he just essentially reordered the same exact ch... read more

Mildred K

3 years ago

They are not truthful they dont get back with you when they say they will and they are not very knowledgeable about what they are doing

Business response:

Thanks for your review. We do apologize for the service issues. Our goal is to resolve all issues in a timely manner. A voice mail has been left to resolve your issues asap. We look forward to speaking with you. Thanks.

B. G.

3 years ago

I am a contract worker that took on a cleaning assignment at the ******************,** location. It is now February of 2023 and I have still not been paid from the months of September and October of 2022! I have reached out to the accounts payable department for months and have yet to get a response or payment. This is beyond ridiculous!

Business response:

Thanks for your review. We do apologize for the delay and missing our **** on creating an outstanding customer experience. Your inquiry has been responded to and resolved. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

Briahna G

3 years ago

Pat G

3 years ago

Rehab medical has caused me to wait 4 months without getting my electric wheelchair fixed because of communication issues, and instead of following up on it on a regular basis to help expedite the situation I wound up having to make the phone calls to ******** and rehab medical as well as my doctor's ****** and ******** to keep the ball rolling, which added up to 4 months of waiting. On top of that they took it upon theirs elves to ship the parts to my house instead of to their company so that they can inspect the parts to m... read more

Business response:

Thanks for your review. We do apologize for the service experience received. I will be calling you to resolve issues to your satisfaction. A tech will also be visiting you shortly.

Rachel G

3 years ago

I have been communicating with this horrible company to simply get my brothers legs back aka his power wheelchair. It is going on 3 months that my brother has been without his chair due to the negligence and lying on behalf of this company. My brother was promised a call back by ******************* today in compliance and it still has not happened. After a week and promises by the ********************* that wheelchair parts would be delivered by *****, I then find out today that the joystick to my brothers wheelchair is in f... read more

Business response:

Thanks for bringing this complaint to our attention, We do apologize for the poor service received, We are committed to resolving this issue as quickly as possible. Please contact ************ for assistance. We are having issues locating your brother's account. Thanks.