This profile has been claimed by the business owner or representative.
Relax The Back
- Furniture Stores
- Austin, TX
About this business
Location details
9607 Research Blvd, #140, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified by Relax The Back
I came in there for a lumbar wedge pillow, which they didn’t my have any, and the guy insists on me trying the anti-gravity chair, which is only $2000.00 and up. The chair was comfortable, but I was only looking to spend around $50.00. In fact I was disappointed in how little inventory there was.
Business response:
Sorry we were out of the lumbar pillow you were looking for. Covid has created all kinds of problems with supply channels!
Verified by Relax The Back
Need post sale instructions, very complicated. I'm not getting maximum value
Business response:
Corky did you try calling the number in the manual you received with the chair. One customer was raving about how helpful they were. It's called Ascent Series Concierge P: 855-794-5660!
Verified by Relax The Back
Way, way, way to expensive. Friendly staff, but products are priced well over there actual value. Won't be returning to the store.
Business response:
Andrew- We're sorry you feel that way. Our markup is normal for a retail store but unfortunately some of products can be expensive. Relax the Back has always committed to carrying products that help backs for years to come. We don't feel like we can sell a product that is good for them now but quickly goes bad and ends up hurting their back. In some categories of the store that means the products can get expensive. We hope you'll try us again sometime!
Verified by Relax The Back
The bed & customer service was great but I am very unhappy with the remote. My old one was much better.
Business response:
Sorry you're not liking the remote. If you can, please call the store and speak to the manager Steve. We need to know which of the three adjustable bases you have so that we can provide feedback to the Relax the Back home office and to the vendor.
Verified by Relax The Back
** Updating review based on response from business. Instead of of using customer feedback to improve their business they simply choose to ignore the problem and ask me to order online. Will definitely not consider doing business with this company again.** Great products but it takes too long to checkout. I bought one small item and they want an email address, along street address. I did not provide all the information they wanted but it still took too long to checkout. Will not return for this reason.
Business response:
Sorry it took to long for you to checkout. We hope you'll come back to see us but if not, you can visit our online store!
Verified by Relax The Back
Waited an everlastingly long time for an order to come in with no updates. The pillow is VERY POOR NOT TO MY LIKING BUT I AM STUCK WITH IT. online retailers will take such back with FULL REFUND. So how come I am stuck with merchandise that I cannot use??? And $100.00 to boot but the same pillow retails online at $ 59,95?
Business response:
Dareen- Please contact me so that I can look into this. Because your review doesn't have a last name I can't look you up. There is an issue in Texas about re-selling pillows that have been opened and "$100.00 to boot but the same pillow retails online at $ 59,95" is not matching up to our pillows but please call the store so that I can investigate! Steve
Verified by Relax The Back
I'm quite disappointed in my chair although it is quite attractive and well made. I continue to use my grandfather's Morris chair most of the time unless I'm in pain or exhausted. The chair is too large for me--my feet don't reach the floor when I sit in it, the controls are hard to reach, the headrest is overstuffed as are the arms and the lumbar support. Unfortunately I've given my 40-year-old "Relax the Back" chair to my granddaughter in San Antonio and am thinking seriously of asking her to trade it back to me for the ... read more
Business response:
Sorry you're not happy with your chair. Call the store and ask for the manager so that we can have more info!
Verified by Relax The Back
Honestly, the salesman I got was smug. The manager was much more helpful, but still not a great overall experience.
Business response:
Kayla- Sorry you had this experience. If you can find time please give me a call at the store. Steve Seitz Store Manager.
Verified by Relax The Back
Terrible customer service. I walked in, no customers in the store, the two sales guys motioned back and forth to each other about who would come talk to me a couple times, like neither wanted to. I seriously felt like I was intruding. When I asked a question the 2nd guy who came over was actually pretty rude when he answered. His manager was at least personable when he came in. It was like maybe they thought I don’t make enough money to buy one of their chairs. Horrible, would never buy anything from them.
Business response:
Lisa- I'm sorry you had this experience and I'm glad you wrote the review. Please give me a call at 512-342-2225 so that we can see if there is some way we can make this up to you. Steve
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 451 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.