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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Had a1:15 appointment. Just an oil change air filters replaced and tires rotated. Not a big deal. Until 2 hours later they were finally getting done. Had to clean my windshield, some how got grease or on it. Hmm, strange. Probably will move on to a different brand.
Business response:
We apologize for the delay and any inconvenience. We value your feedback and would appreciate the opportunity to discuss this further. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
I was waiting 3 hrs to do oil change rotate tires with 3 other people same time when I ask my car was sitting out front for 30-45 min then they got my paperwork so probably won't go back.
Business response:
We apologize for the extended wait during your recent visit for an oil change and tire rotation. Your time is valuable, and we should have provided a more efficient service. We hope you'll consider giving us another chance in the future. If you have any further concerns or questions, please don't hesitate to reach out. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Terrible service, will not go back.
Business response:
We're sorry to hear that you had a negative experience with our service. Your feedback is important to us, and we'd like to learn more about what happened to make improvements. Please contact Robert Beverly rbeverly@reliablecars.com at your earliest convenience. Thank you for sharing your feedback.
I had to get my engine replaced. It was under warranty. They had my car for a month and a half and refused to keep me updated. When I would call they either would not answer or I was talk to the Mazda side that would give me what little information they had. I had a Hyundai case worker she was very nice but the repair center would not give her information either, if it weren't for the fact it was free to fix I would never go there. I will never buy from reliable Imports ever again
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
The insulation under my hood is flopping around. They had to replace it shortly after I bought the car. But they didn't bother putting any of the push pins back in. Tried to tell me I needed new air filters. Mine are all but white. I'm sure they didn't take pictures of my filters.
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution.
3 1/2 hours for an oil change?!
Business response:
We apologize for the extended wait time you experienced during your appointment. Our team understands the value of your time, and we sincerely regret any inconvenience caused. To improve our service and ensure timely appointments for all our customers, we are actively looking into the root cause of the delay you encountered. Our goal is to implement measures to streamline our processes and minimize wait times. Your feedback is crucial in helping us enhance our services, and we appreciate you bringing this matter to our atten... read more
I believe the service at reliable Subaru is very bad,the waiting time for service is way to long.I think they believe there time is much more valuable than the customer s they take advantage because there the only game is town
Business response:
We apologize for any inconvenience caused by the long wait times for your appointment. We understand how valuable your time is and we strive to provide timely and efficient service to all of our customers. We are sorry that we fell short of meeting your expectations on this occasion. We would like to investigate this matter further to ensure that we are providing the best possible service to our customers. Please let us know if there is anything we can do to make it up to you or if you have any additional feedback to share.
Had an appointment yet Took over 3 hrs for oil change and tire rotation.
Business response:
We apologize for any inconvenience caused by the long wait times for your appointment. We understand how valuable your time is and we strive to provide timely and efficient service to all of our customers. We are sorry that we fell short of meeting your expectations on this occasion. We would like to investigate this matter further to ensure that we are providing the best possible service to our customers. Please let us know if there is anything we can do to make it up to you or if you have any additional feedback to share.
1- Service took just over 2 hours and I arrived 10 minutes early for a set appointment for basic oil change and tire rotation. The service prior took just over 3 hours, and my key was lost when it was done. 2- Attempted to up sale a filter replacement for $93, which I went to a local auto parts store and bought for 25 and replaced myself in under 2 minutes. 3- They questioned an oil service coupon that I had received in my email literally 2 days prior, said it would need to be approved by the service manager. The expiration ... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.