This profile has been claimed by the business owner or representative.
Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took over 2 hours for just a scheduled oil change. They never told me my car was finished.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Arrived at dealership after 1.5 hr drive. Two hours later inquired on status of two recall repairs, for the brake system and front door trim. Informed car had been ready but no recall work was performed as parts ordered for the recall had been given to someone else. Instead the oil was changed and the tires rotated. The lack of parts could have been communicated to us during our phone conversation that morning. We drove a total of 190 miles and spent five hours overall for service not technically due. Now we get to duplicate... read more
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Awful experience. Hope they will improve their service.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Told them we were heading on a road trip so please give it a good once over. Less than a month later battery dead totally corroded. This is the second time this has happened since we purchased this car new in 2017.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
1/18/22 Low oil warning light on when I started my car this morning. Over 1 quart low. Did they even check the oil level? I hope there is no permanent damage. They won`t check it out till 1/24/22.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Soso took them along time
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
went in for a recall problem involving the fuel pump. This had been set up about 3 months prior. Was informed that the fuel tank had to be 1/2 or lower & that someone at reliable should have informed me when making the appointment. This was a surprise to me. 6 hour round trip wasted. Since i have been having battery charging problems I had asked them tolet me know what the bat charge was. They offered no documentation--it was within normal range
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
The service took far too long.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
The service was grossly overpriced. I strongly recommend that any service patron go over the work to be done and the exact pricing in depth.
Business response:
We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.