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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Confusion is all I can say. Phoned service in, actual service wasn't what was phoned. We were going to be charged for over $600, actual agreed upon service, a little over $200. Don't buy a car where they won't service it!
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please contact Robert Beverly at 417-459-4216.
Tires were not rotated. I had a tire that was losing air regularly and they did not find a problem with it and did not adjust air pressure in any of the tires. The tire shop I took it to the next week found a big screw in the tire and fixed it. I had to go back to Subaru for the rotation. They did do a complimentary wash and topped off the gas
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
I got my car back and there was no oil in it. I can't prove they forgot to put oil in after the oil change, but since I put oil in it I have had no problems or issues.
Business response:
We take these comments very seriously. It is imperative that we get all of your detailed information. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Did not have the parts to perform recall. Requires a second two hour round trip to dealership.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Got a quote for both air filters and a rear wiper in the morning, when I went to pick them up that afternoon the total was over 50 percent higher than I was quoted. Also, they reported they replaced my tires during this service, which is not true.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Salesman contacted me promptly and made an appointment. On the date & time of the appointment the salesman was unavailable due to overbooking his day. The car had been previously sold. Since I was driving in from over two hours away I was really annoyed that they hadnt contacted me to let me know the car was unavailable.
Business response:
Hello Harry, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Dwain Gholson at 417-251-4110.
Service department appeared to be a bit unorganized. They did get tyhe oil changed OK but forgot to reset the Service Needed Indicator. Staff appeared to be "just hanging around" and goofing off. I had a coupon for the oil change that did not get applied to the bill so took time to fix that. Probably would not go there again for service unless it was warranty work on the car where I had to go to the dealer.
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
We had an appointment & it still took 3 hours to complete our service. Had a code up in our vehicle & they could not tell us what it was without charging us $100. Never had such poor service & other customers were frustrated with long service times as well.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
2 1/2hours to do an oil change that is unprofessional. That is the fastest it has been accomplished in the last 4 services. My girlfriend buys a new car every 3-4 years. She is totally disgusted with the service at Reliable. She is going back to honda to trade in her 2018 Mazda. I need a 120,000 service but I don't want to use my vacation time. We'll both be going to honda. To bad we both love Mazda. We just do not have time for Reliable!!!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visits have taken longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.