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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service rep took out my passenger department air filter trying to sell me one (I later installed one I bought myself) and I told him I didnt want to buy it. He failed to properly return the air filter and when I opened my glove compartment the whole thing dumped the contents of my glove compartment onto the passenger floor in a jumbled mess. I had the service rep come out and properly reinstall the glove compartment. I doubt he reported this to anyone.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. We would like a chance to make this better. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Waited over 3 hours for them to not help me at all.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
I bought my 2014 Outback on 1/21/22 from Reliable Imports. The problem wasnt with the service it was fine. The problem is with the $2500 extended warranty. I didnt cover any of the work performed. On top of that I was informed that my car now needs new tries. When I inform the service manager that I purchased the car from this dealership less than 3000 miles ago. He quickly changed the subject away from the tire. Hum I sorry, but this dealership lost my trust by selling me an extended warranty that doesnt cover much of anyth... read more
Business response:
We are sorry if you felt pressured to purchase any additional warranties. We never want a customer to feel pressured to buy, but instead empowered with enough knowledge to make the decision that is best for them. At your earliest convenience, please reach out to Dwain Gholson at 417-251-4110.
Horrible they didnt replace enough oil light came on after I left . Couldve damaged engine. I needed a new tire didnt have in stock. Took my car for 45 minute test drive totally unnecessary. Short staff was there 6 hours for a 20 minute oil change. Definitely horrible service
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
no service; only trying to get the dealership to help me secure handicap license plates for the car i leased
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to Dwain Gholson at 417-251-4110.
Unacceptable. Tail lights burning out black every 3 months. Tested wiring harness and said no problem. These bulbs are burning out . They are getting surges of some kind. Already replaced the headlights that were doing the same thing . There is an electrical problem somewhere.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
I am sorry, but this is the first time I have been totally dissatisfied with my service. I had most of the items completed, but no tire service as I requested. I thought the service department had fixed an issue I talked about, but it was not taken care of at the said 3/4 appt. I took car back to have issue resolved early the next week. I paid for it. Not completed still. Also, noted a headlight was out then. I am pretty sure it was out at first appt., but unreported at inspection appt.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
When I walked in at 9am I was told it would take at most 2 1/2 hours, I walked out at 12:45. I originally signed up for an oil change, tire rotation, and a zack tech application that all were previously paid for and walked out $600 later as they also did a couple of things that I could have paid max of $50 at Walmart for. Not the best way to spend my only day off that entire week
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Not good service asked about my back up camera said theyd look at it didnt even touch it and told me it was going to be over a thousand dollars this is the second bad experience Ive had here .
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.