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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I drive 93 miles to get service in my vehicle. I had an appointment set for 0830. I checked the vehicle in at 0815. At 0945 I noticed my vehicle sitting outside. I ask about it if it was ready and was told it waiting to be serviced. I went and spoke with the service manager in reference to how much time I had been waiting. He said he would get in immediately. At 1040 I got the vehicle. Why give appointment times if the service is going to be this slow. This is my 2nd issue with the department.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
We had our 2017 Mazda CX-5 in for a third time to fix a ghost screen on apple play. Paid $400 and still does not work. Deserre has been very helpful but she needs assistance from above to help with this in my opinion. Im not happy about paying for an incomplete service and would like a refund until it is resolved. We are bringing the car back in next month for another attempt so we hope that resolves it. But we should not have been allowed to pay AND leave the lot with the problem unresolved.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
3 time I have taken my 2022 Outback in for electronic issues. STILL HAVE NOT FIXED MY ISSUES!!! Wish I had my 2019 Outback $$
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Very poor shop.. have not rotated my tires last 2 times when was in for service, said they didn't need it???
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
We were from out of town and had a horrible experience dealing with their service dept. I am done with Hyundai!!!
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
I had a new battery put in about 2 weeks ago. It was incorrectly installed and my car isn't starting properly
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Do not trust them, they recommend service that you don't need but manage to convenince you that it's needed. Spent over $70 that I could of used for other more important things.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
A alignment that was told would take one hour to complete took over two and one half hours. I had an appointment and arrived early. Check in was slow and the whole procedure was unacceptable. Tires were not replaced only a four wheel alignment was completed.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Paul McNish 417-794-1436.
My salesman Armando was Great!! However the WHOLE office experience was too long. I was in the office for 3 hours. My credit score is in the 800s so credit was not the problem..if I'd had been in the fence on buying I would have left.
Business response:
Thank you for letting us know, and we're sorry the process took longer than you expected. Please contact Mike Strumat mstrum@vtaig.com if you would like to discuss further.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.