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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I purchased my truck October 2024 and within a years time it had a break sensor issue it was around 16,000 miles that the issue came up. I sent it to Reliable Chevrolet August 23 2025 and it has been with them since then. About 2 months. I have been told that the part has been ordered but is on back order with no eta. The service department has kept my truck captive by delaying a diagnosis. Without a diagnosis they cant request a rental per what they are telling me. I’ve been getting the runaround and am tired of this.
Business response:
We are concerned to hear about your frustration with your service experience. The situation you've described is not the experience we want any customer to have. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can work directly with you to address your concerns.
Told an oil change can take 3 hrs. According to internet it should take an hour. They over book appts with no regard to anyone else's time. Talking to other customers 3 people scheduled for 9 AM for oil change.
Business response:
We understand how valuable your time is, and it’s disappointing to learn that your appointment didn’t go as efficiently as expected. While oil changes typically take around an hour, delays can occur when our service schedule becomes overbooked—something we’re actively working to improve by adjusting appointment spacing and staffing levels. Your comments are extremely helpful as we review our scheduling process to better serve all of our customers. Please reach out to Patricia Charles, our Customer Relations Representative, a... read more
Service department tried to over charge me over $5,000, for false repairs then as I reported this to management they prior it back installed me that there was nothing wrong but reset the tire gauges. A day later a salesman from the same dealership said he has a aggressive offer to buy my car. His offer was to just pay off the remainder of my financed 2024 Malibu.i haven't reported it to the BBB yet or our NM state attorneys office. I have the documents. It's unfortunate that I as a repeat customer who purchased 2 new vehicle... read more
Business response:
We understand your frustration, and we take such matters very seriously. We are sorry to hear that you feel this way. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can discuss your experience in detail and work toward a resolution that addresses your concerns appropriately.
Prepaid for oil change and tire rotation plan. On the way home from this service got a low tire notification. Looked at the display and my driver side rear was low. It looked like my driver side tires were rotated and my passenger side was not rotated. Was at the service department over 4 hours
Business response:
We are concerned to hear about the inconvenience you experienced during your recent visit. We understand your frustration. The situation you've described is certainly not the experience we want for our customers. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns.
It's a great dealership until you make an appointment to service your vehicle not good
Business response:
Thank you immensely for recognizing us as a great dealership. We understand your concerns about the service appointment experience and appreciate you sharing this feedback with us. Your perspective helps us identify areas where we can improve our service processes.
Lack of customer service was not seen at scheduled appointment time extremely negative experience Extremely poor customer service
Business response:
It's regrettable to hear that you experienced issues with your scheduled appointment and felt our customer service fell short of your expectations. We are sorry to hear that you feel this way about your visit. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director,... read more
Sold me a truck that wasn’t ready, I wasn’t even able to test drive it but when I was looking at it they shook my hand and garenteed they word keep me posted day by but the only things they have called me for is the xxxxen $6000 down payment and a review, that can’t even tell me when my truck is gonna be done. I missed out on 3 days of work= $1,000 oil fields. I gave you guys the review and the down payment. I still don’t know the status of the truck, this kid told me they were still waiting on parts…. I’m getting more pisse... read more
Getting a new key for my truck took all day, and it was incredibly expensive. Don't lose your keys, GM/Chevrolet owners!
I was happy bringing my car but the service was awful, my advisor was less communicative. I made my progress.
Business response:
We are glad to hear that you were happy to bring your vehicle to Reliable Chevrolet. We understand your concerns about the communication during your service experience. We appreciate that you were able to make progress despite the challenges you encountered.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.