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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was there almost 4 hours waiting on a oil change service. They ended up not charging me but I still lost 4 hours of my day. I drove three hour to get there early. I told them my steering wheel lock was coding out and the service advisor told me it was ok to drive and to schedule another time to leave the truck for 10 to 14 days, what? My time meant nothing to them. I want a new chevy truck but not now. Might be leaning toward Dodge or Toyota. They are all probably the same. Gone are the days of good customer service.
Everything was great! Randy kept us updated on the progress of our oil change and tire rotation. Then when it was all done and he told me the price of $277 10 I was shocked. I could not believe the price but I paid for the service. What else could I do? He didn’t go over pricing before service and I didn’t ask/ we have never paid over $150 for this same service at several locations. The more I thought about I I called another local dealer in Albuquerque and they stated $139/ plus tax. I have my receipt from the oil change in... read more
Advisor gave misleading info and unconcerned. Felt like he was doing me a favor . I asked to change oil filter; he said it can be done next time yet the report showed it was very dirty. I told him my wireless charging does not work; he told me car will need to be brought there for THREE WEEKS in order to diagnose why wireless charging was not working. I asked to follow up with supervisor why they will not honor an agreed coupon (free tire rotation with purchase of 4 new tires; anytime and l had just bought them very recent; ... read more
Very deceiving the spare is smaller than the tires on the truck. Crooks they don’t tell you that
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your satisfaction with the service you have received truly means the world to us. We take great pride in ensuring every customer feels valued and well cared for. It brings us immense joy to know that our entire team has made such a positive impression on you. Thank you for choosing Reliable Chevrolet and for taking the time to share your kind words about your experience with us.
Had a 730 appt. And did not leave for 3 hours for an oil change
Business response:
A three-hour delay is certainly not the level of service we strive to provide, especially with a scheduled appointment. We would appreciate the opportunity to learn more about your experience and work toward a resolution. Please feel free to contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
After receiving our vehicle we noticed that the windshield washer fluid was not refilled. We specifically asked for this to be done and seeing how its part of the service we paid for. We called and the service rep said we could bring it back tomorrow. We told him we were going out of town that night and asked if we could get a discount on our next service. He said no. I hope they didn't forget anything else.
Business response:
This is not the level of attention to detail we strive to provide, and we understand your concern about whether other aspects of your service were completed correctly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Worst experience I’ve ever had. Do not leave vehicle. You will be stolen from.
Business response:
The service center has thieves working in that building, my truck was rifled through the first day in the shop, on the lot. Security is a joke. "There's a sign that says we're not responsible for items missing from your vehicle" just means Hey, we don't have integrity and leaving your vehicle with us shouldn't give you piece of mind that its safe. Although! Mike is the BEST salesmen on the lot and I will recommend Michael Lujan every time to customers.
Horrible experience, no communication, terrible customer service. Service bay guys just sit there and dont acknowledge customers.
I had an oil change at Reliable Chevrolet and they rotated my tires. They forgot to fill my window washer fluid and I had to go back and they filled it. Josh was the person that I called to help with thos and he told me to take it in. When I went in he didn't even know who I was.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.