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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This organization is dishonest, of poor integrity and ethical practice. The customer is not important.
Business response:
We’re truly disappointed to hear that your impression of our dealership left you feeling this way. Providing respectful, transparent, and customer-focused service is something we take seriously, and it’s always our goal to create a positive experience for everyone who walks through our doors. We’d really appreciate the opportunity to speak with you directly and better understand what led to your concerns. Please feel free to reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
I waited just about 3 hours for my vehicle for a standard oil change and tire rotation when I had set an appointment.
I brought my vehicle back to this dealership after noticing a transmission fluid leak from a filter they had previously replaced. Despite the service being done some time ago, no one else had touched the transmission — only this dealership. They agreed to redo the transmission filter service at no charge, which I appreciated. However, they refused to cover the cost of my rental car for the week my vehicle was out of commission. When I followed up, they suggested that I may have caused the problem — even though they were the ... read more
Business response:
We understand how frustrating it must have been to experience issues with your vehicle, especially after already having service completed. While we’re glad to know our team took care of the transmission filter service at no cost, we recognize that the rest of your experience didn’t meet expectations. We truly value transparency and open communication, and it's never our intention to make any guest feel unheard or dismissed. We understand your concern regarding the rental charges and your frustration with the explanation prov... read more
Never had problems with them until last service. Vehicle was returned with oily hand prints on bumper, grill, door, roof, both side steps, and headliner. Will not take my truck back to them for service.
Business response:
We understand how important it is for your vehicle to be returned in pristine condition, and we regret that this was not the case during your last visit. We’d appreciate the opportunity to discuss this further and make things right. Please feel free to reach out directly to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Staff lost my keys while serviced. Never found. Maybe stolen by staff?Disrespectful sales reps. Also found white powder all over my floor mats where they put plastic down while working on my vehicle. Makes you think who’s working on your vehicle. Horrible experience. Also never followed up to see if they found the keys like Staff told me.
Business response:
We understand how concerning it must have been to leave your vehicle in our care and walk away feeling this way. It’s deeply troubling to hear about the condition in which your vehicle was returned and that you didn’t receive the follow-up communication you were promised. That's not the kind of experience we want anyone to have. We take matters like this very seriously and would like the opportunity to speak with you directly to ensure your concerns are properly addressed. Please reach out to Patricia Charles, Customer Relat... read more
Made three truck payments before they could even look at my truck under warranty gave it back with two bad batteries wher they had to charge or boost my new truck 5 time while in service shop and still had me pick it up with two bad batteries Tex claimed my power step and radar detector is draining the batteries and walk away unsalted because I called him out still waiting to be reimbursed for two new batteries
Business response:
We understand how frustrating it can be to face repeated battery issues, especially with a new vehicle. It’s clear that your expectations weren’t met, and we recognize how important it is for you to feel confident in the service and support you receive. While your concerns involve several layers, including warranty coverage and diagnostic outcomes, we want to ensure the right people follow up with you to address the remaining concerns. For assistance with your warranty or reimbursement inquiry, please contact Patricia Charle... read more
Customer service was good. Long delay to examine car which really needs to be corrected. 21 days waiting to have the car looked at and only 2 days to fix it.
Business response:
Thanks for your feedback! We're thrilled you had a positive experience with our customer service. We understand the delay was frustrating and are actively working to improve our response times. Your insights help us get better, so we truly appreciate it!
I made an appt to take my truck in for repair. I was told it would be 20 days BEFORE they even look at it! Why take appts if you can’t handle the volume!?
Business response:
We understand how frustrating it can be to schedule an appointment and then face a long wait time before your vehicle is seen. While we do our best to accommodate every guest as efficiently as possible, we recognize that extended timelines can be disappointing—especially when you're counting on having your vehicle repaired promptly. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@... read more
Price changed time of pickup and toke longer and the service advisor stated would take just 2 hours it took almost 7 hrs . I specified I wanted something checked and never got communicated with me afterwards. So I don't know if anything was wrong I also asked what kind of oil you're going to put and they never told me that either. I don't even know if a real Transmission Service had even been done. Not very happy
Business response:
We understand how important clear communication and timely service are, and it’s concerning to hear that your experience didn’t reflect that. We want every customer to feel informed and confident about the work being done, including details like estimated timing, services performed, and the type of oil used. If you're open to it, we’d really like the chance to talk with you directly to go over your visit in more detail. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.