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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The service was poor. The staff were rude and they didn’t even fix my car. My engine light came on 2 hours driving off the lot. They sold me a lemon and won’t even repair it properly when it’s brought in. They didn’t offer me a loaner or give it to me when I asked. This is the worst establishment I’ve ever bought a car from.
Business response:
It is concerning to hear about the issues you faced with your vehicle and our staff. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience to discuss this further.
We felt the dealership was dishonest with us to get us into the dealership to make a sale.
Business response:
It’s important that our customers feel confident and valued when visiting our dealership, and we take your concerns seriously. We’d like the opportunity to discuss this further and address any misunderstandings. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
This dealership is busy and seems to be overbooked for service. As it seems this day was. My appointment was at 9:30. My vehicle was ready at 12:00pm. As I saw it was driven out and parked. Service person came and got me checked out at 1:00pm. I waited an hour after my vehicle was done. My vehicle was sitting for an hour after service was completed.
Business response:
We understand that your appointment was at 9:30, and you waited until 1:00 for checkout, which is not the level of service we strive to provide. We apologize for the inconvenience and appreciate your patience. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 to discuss this further.
Not happy made an apt for 10:30 am for a battery test showed up early and by noon my car was not even looked at yet. 13:28 finally got car back.
Business response:
We understand how frustrating it can be when service does not meet expectations. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience to discuss this further.
A week or so after we bought a truck, Cory from the service department called me and said there was something they forgot to do before we took the truck. He said they needed to plug into the OBD connector and do something real quick. I told him I wasn't sure when we would be back to Albuquerque. The following weekend my son wanted to look at a car at another dealership across the street from Reliable, so we figured we'd go with him, and take the truck by Reliable to let them do the thing they forgot. My wife called from acro... read more
Business response:
The actual purchase of the truck was OK, except for the finance guy trying his best to shove an extended warranty down my throat relentlessly. For 45 minutes he would not take no for an answer. HE made it sound like GM's quality was so bad that we would undoubtedly need an extended warranty.
I will never be back no integrity or accountability. Very disappointed. Charged more than what I was told. Pulled out with a flat tire then Lied to me and said tech fixed for free but failed to note on list of recommended services. Remote start not working but told by line supervisor that happens with check engine light on but I have been using my remote start for four months before I took my vehicle. I paid almost 600 when I was told by sales 396 plus tax and got vehicle back in worse condition from when I dropped it off. I... read more
Business response:
It is concerning to learn that you felt there was a lack of integrity and accountability during your visit. We strive to provide transparent and quality service, and it seems we fell short in your case. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 to discuss this further and help resolve your concerns.
My oil change appointment was at 10:30 and it took them 5 hours it shouldn’t take that long when I had an appointment
Business response:
We understand how frustrating it can be to have to wait longer than expected, especially when you’ve scheduled an appointment. Our team always strives to provide timely and efficient service, and we're sorry that we fell short during your visit. We’d love to discuss your experience further and see how we can improve. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Messed up a sensor on my truck during a basic oil change. Wanted to charge me $189 to diagnose it and charge even more to fix it. And would take days for it to be looked at. Someone called about a promotion there, I told them about my service, I let them know what happened, nothing was resolved. Just an "oh ok, thank you for your time". Will not return.
Business response:
We understand how frustrating it must be to encounter an issue after a routine oil change and not receive the resolution you were expecting. This is not the level of service we want our customers to have, and we would like the opportunity to address your concerns further. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
On the 21st of January I took my 2022 Chevrolet to Reliable Chevrolet for a software update. When I arrived at my house, I noticed that the Ck engine light was on. I took it back to the dealership the next day, the service advisor Emilio Canas told me that they needed the truck overnight. On the 23rd of January, he told me that they were working GM to solve the problem. I took it back on the 27th of January, for 3 days and Emilio told me they were still trying to fix the problem. On the 1st of February, I went to take it bac... read more
Business response:
We understand how frustrating it must be to experience these ongoing issues after bringing your 2022 Chevrolet in for a software update. That is not the experience we want for our customers, and we would like the opportunity to address your concerns further. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.