This profile has been claimed by the business owner or representative.
Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Jesse Olguin my salesmen was great but after purchasing my 2024 Colorado truck the Dealership’s customer support is disgraceful. The trucks manuel did not have any warnings to not install a truck bed rack due to Chevrolet using thinner steel for the truck bed rails. I’ve installed this truck bed rack on my 2019 Colorado and 2021 Colorado with no issues. I let my salesman now that I was going to transfer the truck bed rack to my new 2024 Colorado and he did not inform me that the 2024 trucks bed rails would not support the tr... read more
Business response:
We’re pleased to hear that Jesse Olguin provided great assistance during your purchase, but it’s concerning to learn about your dissatisfaction with the customer support following the sale. Your feedback regarding the truck bed rails and the lack of communication about their limitations is important to us, as it highlights areas where we can improve. To address your concerns and discuss this matter further, we encourage you to contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earlie... read more
Will keep your car for months and will not answer your calls/ will directly dodge your calls to avoid answering progress updates for your vehicle
Business response:
We understand how frustrating it can be to feel left in the dark regarding updates on your vehicle’s progress. Clear and timely communication is something we strive to deliver, and your experience does not align with the standard we aim to uphold. We’d like to learn more about your situation and ensure it’s addressed promptly. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
You guys didn’t fix’s my car and took my car that’s a no good!!
Business response:
We understand how upsetting it must be to feel like your car wasn't fixed and that your experience didn’t meet your expectations. That’s certainly not the standard of care we strive to provide. To address this matter fully and ensure your concerns are resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Reliable Nissan sells me a Traverse with a leak in the exhaust (didn’t know til now) and they sold me a MPP and calls it a “bumper to bumper” warranty. So I’m paying $100 extra dollars a month only to find out when I have an issue they have no mechanics knowledgeable to work on my Chevy (Ironic they can take my money and sell it to me then they have to send me to Reliable Chevrolet to have it looked at) and then I’m told by the mechanic “there is no such thing as a cover to cover warranty that exist. There is always clauses”... read more
Business response:
Jimmy, we understand your frustration and are genuinely sorry to hear about the issues you’ve encountered with your vehicle and the warranty you were sold. It’s never our intention to create confusion or cause inconvenience for our customers. We take your concerns seriously and would appreciate the opportunity to review the situation further. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
Had to leave my truck there for 13 days before they could even look at it. Had them also perform an alignment but they did not adjust the steering wheel so now if my steering wheel is straight I go to the right.
Business response:
Josh, we understand how frustrating it must have been to wait 13 days before your truck could be inspected, and we regret that the alignment didn't meet your expectations. Ensuring that your vehicle operates as it should is important to us, and we’d like to address this directly. To assist you further, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect with Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Worst service ever. This is the third time I have had bad service at this center
They had my truck sitting in their lot for 10 days without even looking at it! On the 11th day the Manager said I can pick it up and they will call me when I'm next in the queue. Took it back and they had it another 4 days to complete the work. My window is still squeaking. Reliable is making my decision to write a review and very bad review very easy for me. My review will start by saying Reliable should rename itself UNRELIABLE.
Business response:
We understand how frustrating it must have been to wait so long, only to have an issue still unresolved. It's never our intention to make our customers feel inconvenienced, and we want to ensure that your truck receives the attention it deserves. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I recently had an extremely disappointing experience with Cory, the Service Department supervisor. The communication was severely lacking throughout the entire process. My car took an unreasonably long time to be fixed, and I was left in the dark about the progress most of the time. When I finally received my car back, it was shockingly dirty both inside and out. To make matters worse, there was a crack in the windshield that wasn't there before. This level of customer service is unacceptable, and I expected much better care... read more
So the gentleman that checked us in and called me later in the morning to let me know that the shop was closing due to the weather was very unprofessional and when I asked, what am I supposed to do without a vehicle he said he didn’t know that wasn’t his concern. I was grateful for the used dealership side when I reached out to him later in the afternoon to let him know that I didn’t have my vehicle back and he told me that he would make sure that it would get delivered to my house on Friday.
Business response:
We understand how frustrating it can be when communication falls short, especially in situations like this. We appreciate your acknowledgment of the support you received from the used dealership side and will ensure that your experience is addressed accordingly. If you'd like to discuss this matter further or need additional assistance, please don't hesitate to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service D... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.