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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Brought truck in for work reliable had truck for 6 weeks in the process my truck was broken into left glass scattered through my truck and stole stuff from truck reliable did nothing to help poor communication truck was brought to me with a busted window still full of glass and window uncovered we paid 60 k for a new truck from them to get the truck back in worse condition that it went to them in very dissatisfied with the service
Business response:
We understand how frustrating it must have been to go through this experience, especially after trusting us with your vehicle. The extended time your truck was with us, the break-in, and the condition it was returned in are deeply concerning and do not align with the standards we strive to uphold. To address your concerns thoroughly and ensure this matter is resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Di... read more
Reliable has had my truck since Aug 22, 2024 and I still don’t have it back. Communication is horrible. Every action is reactive, not proactive. Internal communication is non-existent. Dealing with reliable's service dept has been frustrating.
Business response:
We understand how frustrating it can be to be without your truck for such an extended period and to feel that communication has fallen short. We strive to provide proactive and seamless service, and it’s disappointing to hear that we missed the mark in your case. We take your feedback seriously and want to ensure we address these concerns thoroughly. We encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves... read more
We live in Taos county;bought a preowned car took for service 1st time = need car for 3 days to fix 2nd time sent us back home needed to order part 3rd time still waiting for part ,left the car there Now asked to come pick up car again ! Still no completed service work Need better commumication with staff ! No resolution as of today ! Very unsatisfied!
Business response:
We understand how frustrating this must be, especially with your need for timely resolution. We assure you that we are committed to resolving this matter as quickly as possible. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Worst service center ever. Still don’t have my truck back they said it would take two days its going on 4 minths
Business response:
We understand how frustrating it can be to have such extended wait times, especially when the expectation was much shorter. Our team strives to provide timely and efficient service, but it seems we have fallen short in your case. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Absolutely the worst dealership ever. Please do not do business with them. Had trades and losses and these people here do not care to take care of you one bit. Even smashed my car with the garage door and did nothing to fix it while my car was there for an oil change. When traded in my vehicle their own employees stole my babies car seats, some jewelry and change and sunglasses also broke my trade in mirrors. I needed a car desperately as im a momma and work full time. Not one person cares to take care or you only the sale. ... read more
Spent $1,900 on new brakes and could not bother to clean Brembo calipers off.
Business response:
We understand your concerns regarding the condition of your Brembo calipers after the brake service. It’s important to us that every aspect of our work meets the high standards you expect, and we regret that this detail was overlooked. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Not happy with service department. The service person I talked to how an attitude. Going to other dealership for warranty service.
Business response:
We strive to provide a positive and professional experience to all our customers, and it’s clear that we missed the mark in your case. We would appreciate the opportunity to discuss this further and make things right. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
What can I say about this dealership is there irresponsible they damage your car they mess up my vehicle one the shifter Park never got fixed after I I paid $650 bucks for it on top of that when I took it back to get fixed they wanted another almost $800 to actually fix it right to the blue damage to my driver's side door was never fixed so it's still there my sound system radio my speakers inside the truck does not sound good anymore after I took it in there it sounds like they blew a speaker there's other blue marks around... read more
Business response:
Your comments about the shifter issue, the driver's side door damage, and the sound system are alarming. This does not reflect the standards we strive for in service or customer care. We’d like to understand more about what happened so that we can work toward a resolution. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
The worst experience with a dealership. I found a SUV on their lot that I was interested in but had concerns about the findings on the Carfax. The sales rep. downplayed my concerns. He insisted I needed to give them a down-payment to hold the vehicle. I gave them $1000. At no time was I informed my money was non-refundable. After consulting 2 mechanics, I chose to go to another dealership and I bought a new SUV to alleviate the possibility of problems with a used vehicle. I went back to Reliable to retrieve my down payment a... read more
Business response:
At Reliable Chevrolet, we aim to ensure transparency and fairness throughout the entire purchasing process, and it’s disheartening to hear about your concerns regarding the down payment and treatment you received. We understand your frustration and would like to address this matter further. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.