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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Advisor went above and beyond unfortunately parts are missing from repair was told by cory service manager that they would by the parts and i can put them on myself, furthermore was told not to return as my business is no longer wanted after asking he said ken orosco had told him to tell me. After working with chevy customer plan to take this to the news!
Business response:
It's concerning that parts were missing, and we understand how frustrating this situation must be for you. We appreciate you bringing it to our attention, as we strive to ensure that all repairs are completed thoroughly and accurately. In regard to your interactions with our team, we apologize for any confusion or frustration caused. We would like the opportunity to address this matter directly and work toward a resolution. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or ... read more
Everything great but mechanic left floor mat and plastic on the seat instead of giving it to me spotless
Business response:
Thanks for your feedback, Timmy! We’re glad you had a great experience overall. We’ll make sure to remind our team about attention to detail for those finishing touches. Your input helps us improve!
took 6 months for the work to be diagnosed correctly and the work done. Meanwhile, it took so long the warranty expired and the repairs were not covered even though the issue was properly reported within the warranty coverage.
Business response:
We understand how frustrating it must have been to face such delays in diagnosing and repairing your vehicle, especially with the added complication of the warranty expiring during this time. We take situations like this seriously and want to ensure your concerns are addressed appropriately. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect with Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I recently had the misfortune of having my vehicle serviced at Reliable Chevrolet, and the experience was nothing short of a nightmare. Initially, it took an astonishing 7 weeks for a warranty repair to be completed. Upon arrival to collect my car, I was met with a cracked windshield (damage that was not present when I dropped off the vehicle) and a shockingly dirty interior and exterior. The service manager, Cory, displayed a complete lack of accountability, refusing to acknowledge the damage or apologize for the unacceptab... read more
Took too long to diagnose it and never did fix it. Said they were waiting on parts which I find that hard to believe.
Business response:
We understand your frustration regarding the delay in diagnosing and addressing your vehicle's issue, as well as your concerns about the parts availability. Providing timely and effective service is a priority for us, and it’s disappointing to hear we fell short in your case. To address this matter further and ensure your concerns are fully resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. You can also contact Cory Reeves, our Service Di... read more
The tech forgot to put the key to my wheel locks back in my truck. The service center refused to do anything to make it right. My only recourse was to drive back to pick it up. They would not deliver or mail it. It's a 45 minute round trip out of my way, but that didn't seem to matter.
Business response:
We understand the frustration of having to make an extra trip, especially when it could have been avoided. Our goal is to always provide a positive experience, and it seems we missed the mark in your case. We want to make sure that this issue is resolved to your satisfaction. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
My service was done insufficiently, my vehicle due to the service damaged my garage floor. I am and was very disappointed and dissatisfied with the services provided on a simple oil change service.
Business response:
We understand your frustration and disappointment with your recent experience. A routine service like an oil change should never lead to the issues you’ve described, including damage to your garage floor. We take situations like this seriously and want to ensure we address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
After my vehicle gad an issue we took it in to dind out what happened and was told that there was no way for them to get a diagnostic run on my vehicle unless scheduled it for four weeks ahead of time and that I needed to leave it there until it was completed. That's impossible because I have a job and need my vehicle. After they had my vehicle for three days I asked if they had done the basic tire rotation and oil change and they said no. I asked why and wasn't given an answer. I let them know that it needed it to be done a... read more
Business response:
We understand how important your vehicle is to you, especially when you rely on it for work. It's also concerning to hear about the lack of basic maintenance and the condition of your vehicle when you picked it up. This is not the level of service we strive to provide. We’d like to resolve this matter and ensure it doesn't happen again. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I've been coming to the dearlship for a few years now. Only issue I have is the wait to get your vehicle inspected if there is any issues I took it in and had to wait 2 weeks to be told finally it still hadn't been looked at. Needless to say I just picked it up because I needed my vehicle. And again it needs to be checked with a 3 to 4 week wait and that's just not something I can do. But to get an oil change it's days maybe a week out and done supr quick. There's that at least.
Business response:
We understand the frustration of long wait times for vehicle inspections, and we apologize for the inconvenience this has caused you. We strive to balance efficiency with thoroughness, and your feedback is invaluable as we work to improve. To address your concerns, we recommend reaching out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.