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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I recently visited Reliable Chevy for a routine oil change and tire rotation, and I have to say it was one of the most frustrating experiences I’ve had at a service center. I waited for over 3 hours with no updates or communication from the staff. When I finally inquired, I was told by the service agent that they were short-staffed and that “there’s nothing I can do.” While I understand that the service agent was busy and seemed to be running around trying to keep up, the lack of compassion and communication was disappointin... read more
Terrible customer service. Had possession of vehicle for 2+ weeks without even assigning it to a tech despite promises of 4 day completion time. 0 work completed on vehicle, 0 customer service assistance. To top it off they lost both spare keys the we’re supposed to program. Highly recommend no one use the service center and reliable Chevrolet.
Brought in my corvette. It has 278 miles. Oil was at 11%. I was concerned because I don’t drive it much. Service rep said they would check. Came back to pick up my car and asked what they found. Service rep said,” oh yeah. Good news it passed the 20 pt inspection. It was good.” I asked what they said about the oil being low. The service rep said,”you haven’t broken in yet.” I asked her what that meant? She couldn’t tell me. She said,”I don’t know, that is what he said.” This is an expensive car. I had no trust in her at all.... read more
Business response:
Thank you for your feedback. It’s important that your Corvette’s oil levels and overall service are handled properly. The explanation you received about the oil level and the “breaking in” process was clearly insufficient and frustrating. To address these concerns and get clear answers, please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. She will help resolve this matter and ensure your vehicle’s needs are met.
I received a quote for hail damage on my vehicle then could never get anyone from the body shop to call me back to set up the repair. Very disappointed
Business response:
We understand how frustrating it can be to experience delays in communication. We want to resolve this issue and get your repair scheduled as soon as possible. Please contact Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com at your earliest convenience. We look forward to assisting you and ensuring a smooth process moving forward.
I traded in my vehicle for a newer use one, had it two weeks and the engine blew. I came back and they helped to get me into another one same make & year. I was told it would transfer over and nothing would change but they changed me for the transfer fee, and everything went up. Not very happy with that. Love the car though.
Business response:
We’re sorry to hear about the issues you’ve encountered with the transfer process and the unexpected changes. We strive to provide smooth and transparent transactions for all our customers. To address your concerns and find a resolution, please reach out to Ken Orosco, our General Manager, at your earliest convenience. He will be able to assist you further and work towards a satisfactory solution. We appreciate your feedback and are glad to hear you love your new car.
Took forever to get it back n it came back with a bent hood. Very disappointing
I personally believe it doesn’t take 6 hrs to buy a car when everything is in order. When a customer has decided on a vehicle, it should be a quicker process than that. If someone came in later in the day, the sell would not get completed. Very disappointing.
Too much pressure to go with their recommended credit union. Listen to your customers' preference.
Business response:
Thank you for sharing your feedback with us. We apologize for any pressure you felt regarding the credit union recommendation. Your preferences are very important to us, and we want to ensure your experience is positive and aligned with your needs. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.
UN-Reliable service with mistakes made with scheduling etc. Waste of 6 hours. We should've gone elsewhere
Business response:
We apologize for the inconvenience you experienced with our scheduling and service. We strive to provide reliable and efficient service to all our customers. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. We appreciate your feedback and would like the opportunity to make this right.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.