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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service Tech failed to check on availability of parts. Wasted trip to ABQ drive 3 hours.
Business response:
We sincerely apologize for the inconvenience caused by the service technician not checking on parts availability before your appointment. We understand the frustration of making a long trip only to find out the necessary parts are not in stock. At Reliable Chevrolet, we strive to provide efficient and transparent service. To rectify this situation and discuss how we can better serve you in the future, please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earlies... read more
They have had my car for over a month and still do not have estimated completion timeline. They have been very uncommunicative. I have had to call multiple time to get any update. I’ve been promised return calls with updates by certain dates and never received those. I end up calling a day or two past that. I have received several different stories about what’s going on and if it is or isn’t covered by warranty. Even the service manager told me he’d call me personally last Thursday with an update and get me a loner vehicle s... read more
Business response:
Thank you for your feedback. It appears the transmission has been ordered and you are now in a rental according to our records. We look forward to getting all of these concerns fixed for you as soon as possible. Thank you for bringing this to out attention, and for letting us address your concerns!
People should be cross trained to assist when a co-worker (advisor) is out. I can give Kudos to Ryan an advisor that did take the time to provide me with an update.
Business response:
We appreciate you taking the time to share your feedback. We apologize that you experienced a delay due to an unavailable service advisor. It's important to us that all customers receive clear communication throughout their service experience. We would also like to learn more about your specific experience and how we can improve. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.
Sabotaged my car when I declined the recommended $800 service. They Unclipped wiring harness to fuel module which caused the car to completely shut off. Ruined both the fuel pump and module. Paid $2600 to get those replaced then mysteriously the AC goes out. They offered to assess the AC problem then give me a discount to repair it. Refused their offer and drove home. Discovered that the AC relay switch was missing, removed by their honest mechanic. Bought a $20 relay switch, installed it, and AC works great. They were going... read more
Business response:
We take all customer concerns very seriously, and we are deeply sorry to hear about your recent experience at Reliable Chevrolet. The allegations of sabotage and tampering with your vehicle are extremely concerning. To ensure a thorough investigation and understand the situation better, we kindly ask you to contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience. We are committed to providing honest and transparent service, and we look forward to hea... read more
Very bad service. They do not test the cars after working on them. And have had my car for over 5 months.
I like the dealership but the constant requests and reminders for me to leave a review at every interaction are becoming quite annoying. I have a five star experience with everyone at the dealership but I will remove one star for every time I’m pestered to leave a review.
Lies over priced cars Lies and not good to buy anything there trust me look around please
The original person who took me in, Angel, passed me off to Aaron, who had no clue til later. Aaron was very nice and honest with me. I do appreciate people like Aaron. I don't think that was very professional of Angel at all. I did speak to Angel on the phone regarding a different matter previously and he was very rude and straight out told me "I can not help you". I called and left a message for Mr. Don Pohling so i could speak to him about this matter and I am still waiting. So far overall experience, not so great.
Thank God for a young man named Ryan! !! He turned around a very nasty situation
Business response:
Leading up to my experiance the first person i encountered was not trained to help me, ii left a message foe the service manager who did not call me back, the first time i called the dealership service department again and was connected to a service technician named Ryan who absolutely is 100 percent. However when i got to the dealership I was confronted with anothe tech by the name of Angel who was so rude and condensindingit just messed up what was a beautiful day. His mocking behavier and arrogance was way beyond the scop... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.