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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The atmosphere and the employees were welcoming and helpful. any and all questions i had were answered. My vehicle was ready when they said it would be and it was running perfectly after its service. I would most definitely recommend this dealership to everyone I know.
When I drove up to the service dept,the employee(Keith) greeted me was very polite and took great care of me. It was nice to see how professional he was, my vehicle was ready within the time frame. My car was washed after they serviced it. I will come back to Reliable for all my vehicle needs.
I have been working with this dealership for years. I will NEVER work with any other dealership EVER. I have never been treated with such care and will NEVER leave them. Before Reliable and Kurt Jones I never thought a positive experience was possible, but it does! EVERYONE SHOULD GO TO THIS DEALERSHIP! As far as me and my family are concerned, there is no other dealership in the state of NM!
As far as car dealerships go, I was intimated by the size of Reliable. It's an extremely large lot, and I was prepared for the salesmen to descend like vultures, but I found quite the opposite actually. Upon arrival, one solitary salesman politely approached me and asked if I needed help with anything or if I would like to speak to anyone directly. I had a slight idea of what car I was interested in, a Chevy Malibu, and the salesman directed me to all new and used Malibus, showed me every feature, color, etc. available. He w... read more
Ken Willis was quite helpful and very professional. Thanks reliable !Would recommend to all my family and friends. I love my Malibu and the price was great. I shopped other dealerships but the people at reliable were by far the best. Again thank you.
Bad Vehicle in shop for 2 weeks to resolve check engine light Poor service Discouraged
Business response:
We understand your concerns regarding the time your vehicle has been in service and the overall experience. Timely diagnosis and repair, along with clear communication, are important parts of the service process. We would like the opportunity to review your visit in more detail and assist further. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932 for further assistance.
Took my Malibu to be serviced on Feb 16. Diagnostic didn't come until after 4 phone calls and two visits car was with you for 9 weeks. No major repairs. New battery. Thats it. No communication unless I checked in. Not one phone call, email or text until April 16
Business response:
We are disappointed to hear about your experience, as this is not the level of communication or timeliness we strive to provide. We understand how frustrating it is to be without your vehicle for an extended period, especially with limited updates and minimal repairs completed. Your feedback regarding communication and service turnaround time is concerning, as we aim to keep our customers informed and provide efficient, reliable service. We would appreciate the opportunity to speak with you directly and review your experienc... read more
Terrible all around. I will never take my vehicle there again. Terrible customer service and service overall
Business response:
We appreciate all feedback regarding service experiences and take concerns seriously. Our team is committed to providing consistent, professional support and reviewing all customer input as part of ongoing improvement efforts. For further assistance, reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Waited 2 1/2 hours for an oil change then was told 2 more hours before my truck would be ready...Had to take my truck for an appointment within an hour so I left with my vehicle, so I wasted my time last Tuesday morning...I do not plan on returning to have my Chevy Colorado serviced for an oil change and tire rotation. I feel I could have been updated along the way as I waited in the service department waiting area. Service people acted as if it was no big deal to them. After buying my truck 18 months ago from Reliable, I do... read more
Business response:
We strive to provide an efficient and transparent service experience and aim to keep customers informed throughout their visit. Our team is committed to delivering attentive support and a professional environment at every interaction. Feedback is valuable in helping us continually improve how we serve our customers. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,157 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.