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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I’ve made at least 5 messages/calls to get back in and fix my alignment . The first 2 visits they didn’t fix it and it pulls to the right now. The only reason I did it was because I bought new tires and the service rep. recommended it. Now it pulls, which it didn’t before i brought it in. spoke with one lady who said that the service department will call me and that was 2 weeks ago and still no response. I may not answer every call that comes to my phone but if I missed one at least a message could be left. So I will call ag... read more
Business response:
We are disappointed to hear about the ongoing issues with your vehicle's alignment. The experience you've described is certainly not what we strive for. We understand your frustration and would like to speak with you further about this. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience.
Had to get my truck towed back to dealership due to lack of attention to detail. Was given the run around to get issue fixed after initial service.
Untrustworthy, wanted to make me wait 3. 5 hrs for an oil change. Because it's a diesel !
Their service department didnt fix my car. And then laughed when I said I had a $37000 piece of crap. They also have my car back covered in dust and bird poop after having it for 9 days. When I talked to the service manager he said "it's not my responsibility to wash your car". I also asked 5 days ago for a call from the general manager and im still waiting for that. I do NOT recommend this dealership at all.
Business response:
We regret to learn about your disappointment with your recent experience. The situation you've described does not reflect the quality care we strive to provide our customers. Your feedback helps us identify areas where we can work to improve our processes and customer communication. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can work toward a resolution.
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Business response:
We are thrilled to hear from you and appreciate you taking the time to leave us such a wonderful rating. Your five-star review means so much to our team. We're grateful for your business and look forward to continuing to serve you with the same level of service that earned your recommendation.
4 hours for an oil change is unacceptable With no communication with us until the 3 rd hour that we had to ask Why is it taking so long?
Business response:
We understand your frustration and appreciate you taking the time to bring this to our attention. Your experience fell short of the efficient service standards we strive to maintain. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns directly.
Did an oil change and bought new tires. Also did a 4 wheel alignment which is not right. My car keeps pulling to the right and I've taken it back a second time and it's the exact same thing, pulling to the right, left a message with Cory the service manager and waiting on his return call at this moment to see what he can do.
Business response:
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience. Thank you.
Still haven't taken delivery of vehicle. Wrong part and faulty parts were delivered. Currently no update on part eta. Purchase was made on 10/10/2025.
Business response:
We take your feedback seriously and understand your frustration. Your experience is not meeting the standards we strive for, and we would appreciate the opportunity to discuss this further. Please reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com so we can provide you with a direct update on your vehicle's status and work toward a swift resolution.
Poor execution, damaged other parts of my vehicle. Not satisfied, will not recommend. Ken O and Cory Reeves stated they no longer have the capacity to service my vehicle which is under warranty.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,157 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.