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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Repair action took 41 days to complete (about 2 week elapsed before diagnosis performed), entire month of December into January, no loaner vehicle suggested, vehicle battery discharged since vehicle was not driven but security system was engaged. I had to make arrangements (pay extra labor) to remove, charge, and test battery (off-site) which tested fine to prove battery was not at fault. Vehicle repair status information supplied was sporadic at best, usually only provided after my prompting. Text messages received were all... read more
I set up an appointment online for 12pm Saturday for an oil change. I selected that I would wait for my car. I received the confirmation. Upon my arrival I learned that my appointment was for nothing. It was only to put my name in line which is a waste of my time. The shop was so backed up they stated it would be 4 hours. It should not take 4 hours to complete an oil change when I already had an appointment scheduled. I had to have my husband stop what he was doing and come get me. Then it in fact took almost 6 hours to comp... read more
Did not get a single call from him about my car status in month and a half that my car was there
Check engine lights came on after the service was finished Randy claimed the lights were on when I dropped off the truck at no time did he contact me about the lights even on the work order no notes of the lights being on
It took me two months to get my car back and I really believe if I hadn't called so much and pushed and switched to a new person nothing would have been done for even longer that was way to long for you all to have my car
Lack of training or lack of integrity. Unhelpful in every way possible. Had my vehicle repaired elsewhere by a certified Chevy for a fraction of cost and time Reliable offered
No communication. Vehicle was in shop for 45 days. I received communication about what was wrong with the truck the day I received the service description via email. Tried to call and they didn’t answer. Called from a different number and they answered. I am pretty sure that they block numbers when they know they have a problem or will have a problem with a customer. The service guys are friendly but this dealership is just a crap business.
Business response:
We are concerned to hear about your experience and we understand your frustration. We understand your concern about phone accessibility and want to ensure every customer can reach us when they need assistance. While we appreciate that you found our service team to be friendly, we recognize that overall communication fell short of your expectations. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338... read more
The sales staff, especially Jack, were awesome. Unfortunately, the finance department wasn’t as pleasant and unprofessional to deal with. When we were close to finalizing the deal, there were some hold-ups with the bank, and I was told I needed to put down a $500 deposit to hold the vehicle. I was also told I could lose the vehicle if I didn’t put anything down. At that point, I was done. I did return later and finish everything once the bank situation was straightened out. I don't believe i should be swayed to put $500 down... read more
Business response:
Your concerns are noted and we understand your frustration. We're glad to hear that our sales team provided you with excellent service and that you were ultimately able to complete your purchase once the banking matters were resolved. Your feedback helps us identify areas where we can improve our customer service approach. We value your input and want to ensure future customers have a more positive experience throughout their entire visit. For further discussion about your experience, please contact Ken Orosco, our General M... read more
I had a 10:30 appointment I was told it be 3 hours I was there at 10:15 am at 2:30 pm they were just taking my car in that’s 4 hours later so I had them bring my car back and left without any work being done and the last time I was the technician that worked on my car didn’t put back my wheel lock didn’t reset my oil life gage and didn’t reset the gages for my tire pressure so I will not be back there for any other work on my car and please don’t call me because you will not change my mind
Business response:
We take your feedback seriously and understand your frustration. We value the time you took to share these specific details about your visits, as they help us identify areas where we can work to improve our service processes. Your feedback is important to us and we would appreciate the opportunity to discuss your experience further. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 when conve... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,157 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.