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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor communication and took 3 weeks on 6. 3 hour labor Was told would be ready in 1 day took an extra 17 days
Business response:
We recognize the importance of clear timelines and consistent communication throughout the service process. Our team works to provide accurate updates and complete repairs as efficiently as possible. Feedback like this helps us improve coordination and better manage expectations. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Was lied to too many times took vehicle in said they fixed the problem, no they didn't they picked the vehicle up for 2nd time had it for over a week just for a battery but was lied to and oh about the tires said we got brand new tires they weren't new they just put shine on the tires they were old tires overall very frustrating and disappointing thought they were reliable no they are Delieable
Business response:
We understand the importance of accurate communication and reliable service outcomes for every visit. Our team strives to provide clear updates and thorough care when addressing vehicle concerns. Feedback like this helps us evaluate and improve our processes and consistency. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Waiting to long, four hours Needs to be better organized, had appointment scheduled To long
Business response:
We recognize the importance of efficient scheduling and minimizing wait times during service visits. Our team works to improve organization and ensure a smoother experience for every customer. Feedback like this helps us refine our processes and better meet expectations. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
It was good. I recommend it. Best day ever. A b c d e f g
Very bad business purchased a Chevy Silverado from you guys four days later the battery completely gave out had to go purchase a $300 battery so I called the guy who sold me the truck. They’re at reliable and he told me oh I’m sorry. Bring me in the receipt and we could reimburse you took off work went to go show him my receipt. He took my receipt and said all my manager said that the GM needs to be here to give out money so kept my receipt and said to call him back later on that afternoon and we could figure out when I coul... read more
5 hours to change oil. Way to long. No updates from service over the 5 hours. Had to call for update.
Business response:
We recognize the importance of timely service and consistent communication during every visit. Our team strives to keep customers informed and ensure a more efficient experience. Feedback like this helps us improve our processes and responsiveness. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
I set an appt. for an oil change @10:AM and was asked if I wanted to leave it or wait. I said I would wait. When I showed up for the appt. they said it would be a 4-5 hour wait. I asked why and was told that I needed to be there by 7AM. My next question was why did I make an appointment. So, the moral of the story is don't make an appointment with Reliable Chevrolet because they won't honor it. Left a message for the general manager a week ago and still no response??????????
Worst experience ever! ! Everything went well, until we went back the next day. They lied about notifying us of needed required documents, we got no gas in vehicle after they said they would put some in, and we received nasty attitude from the finance manager who shouldn’t be working there if she’s going to be so disrespectful and misunderstanding. I will not be purchasing a vehicle through reliable ever again.
When I made the appointment a week prior to the appointment, getting an oil change within a two hour time span was no problem however, on the day of the appointment, my wife was told that it would take twice as long as promised. And I was recommended that I needed a brake fluid and engine coolant flush on a vehicle that is less than a year old and under 30,000 miles is GM using fluids that are that subpar? I doubt it but they tried to sell me several hundred dollars worth of service by using talking points such as engine, ru... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,157 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.