This profile has been claimed by the business owner or representative.
Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor execution, damaged other parts of my vehicle. Not satisfied, will not recommend. Damaged all 4 wheels, refused to continue with warranty repair, stated they no longer have the capacity by Cory and Ken O.
Came in for an oil change and transmission service. Transmission leaked out all fluid after service when returning home.
Business response:
We are concerned to hear about your experience. This is certainly not the experience we want any customer to have. We take situations like this seriously and would appreciate the opportunity to discuss what happened and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns directly.
No one knows what is going on. Car came back dirty. It took over a month to replace the battery
Business response:
We recognize that waiting over a month for a battery replacement while dealing with unclear information is unacceptable. Additionally, receiving your vehicle back in an unsatisfactory condition adds to the disappointment. We are sorry to hear that you feel this way about your recent visit. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address these issues directly and work towar... read more
Not a good experience, I made an appointment for an oil change, service is not very organized I had to wait 3 hours for an oil change and when the 3 hours was up I went to the service desk and I was told that I was third in queue so I would have to wait another 3 hours, I couldn’t wait any longer so I just asked for my vehicle back! A person shouldn’t have to wait 6 hours for an oil change, if service is backed up, service agents should let us know at the time of making the appointment, that way proper arrangements can be ma... read more
Business response:
Waiting several hours for a scheduled oil change is unacceptable, and we understand how frustrating and inconvenient that must have been—especially when communication about delays wasn’t handled properly. We take your concerns seriously and would like the opportunity to make this right and review what went wrong with your appointment. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I went to body shop to inquire abot rust warranty. The manager said he would call us back with info. He never called back. We left a message on his phone. No return call.
Too long of a wait to get service. Over a 2 month backlog. Brandon kept informed
Business response:
Thank you for taking the time to share your experience with us. We understand that waiting over two months for service can be frustrating, and we appreciate your patience during this busy period. It's wonderful to hear that Brandon did an excellent job keeping you informed throughout the process.
I purchased my truck October 2024 and within a years time it had a break sensor issue it was around 16,000 miles that the issue came up. I sent it to Reliable Chevrolet August 23 2025 and it has been with them since then. About 2 months. I have been told that the part has been ordered but is on back order with no eta. The service department has kept my truck captive by delaying a diagnosis. Without a diagnosis they cant request a rental per what they are telling me. I’ve been getting the runaround and am tired of this.
Business response:
We are concerned to hear about your frustration with your service experience. The situation you've described is not the experience we want any customer to have. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can work directly with you to address your concerns.
Called a week in advance to schedule an appointment my wife is a travel nurse and I hadn't time to come out there to get the oil changed for her. Was scheduled for oil change tire rotation wipers changed on front. The appointment was for 7am as she got off work at 6:30 am. Needless to say that's the last time you will see us at your dealership my hometown dealership doesn't take as long as y'all plus you can't never finish what is asked. You didn't have wiper blades and took til 10am for that minor stuff with an appointment.... read more
Business response:
It’s disappointing to hear that the service took longer than anticipated and that parts availability caused additional frustration. That’s not the level of efficiency or communication we strive to provide our guests. Your comments have been shared with our service leadership team so we can address the scheduling and parts issues you encountered to prevent this from happening again. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Di... read more
Told an oil change can take 3 hrs. According to internet it should take an hour. They over book appts with no regard to anyone else's time. Talking to other customers 3 people scheduled for 9 AM for oil change.
Business response:
We understand how valuable your time is, and it’s disappointing to learn that your appointment didn’t go as efficiently as expected. While oil changes typically take around an hour, delays can occur when our service schedule becomes overbooked—something we’re actively working to improve by adjusting appointment spacing and staffing levels. Your comments are extremely helpful as we review our scheduling process to better serve all of our customers. Please reach out to Patricia Charles, our Customer Relations Representative, a... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,157 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.