This profile has been claimed by the business owner or representative.
Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service department tried to over charge me over $5,000, for false repairs then as I reported this to management they prior it back installed me that there was nothing wrong but reset the tire gauges. A day later a salesman from the same dealership said he has a aggressive offer to buy my car. His offer was to just pay off the remainder of my financed 2024 Malibu.i haven't reported it to the BBB yet or our NM state attorneys office. I have the documents. It's unfortunate that I as a repeat customer who purchased 2 new vehicle... read more
Business response:
We understand your frustration, and we take such matters very seriously. We are sorry to hear that you feel this way. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can discuss your experience in detail and work toward a resolution that addresses your concerns appropriately.
Prepaid for oil change and tire rotation plan. On the way home from this service got a low tire notification. Looked at the display and my driver side rear was low. It looked like my driver side tires were rotated and my passenger side was not rotated. Was at the service department over 4 hours
Business response:
We are concerned to hear about the inconvenience you experienced during your recent visit. We understand your frustration. The situation you've described is certainly not the experience we want for our customers. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns.
It's a great dealership until you make an appointment to service your vehicle not good
Business response:
Thank you immensely for recognizing us as a great dealership. We understand your concerns about the service appointment experience and appreciate you sharing this feedback with us. Your perspective helps us identify areas where we can improve our service processes.
Lack of customer service was not seen at scheduled appointment time extremely negative experience Extremely poor customer service
Business response:
It's regrettable to hear that you experienced issues with your scheduled appointment and felt our customer service fell short of your expectations. We are sorry to hear that you feel this way about your visit. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director,... read more
Sold me a truck that wasn’t ready, I wasn’t even able to test drive it but when I was looking at it they shook my hand and garenteed they word keep me posted day by but the only things they have called me for is the xxxxen $6000 down payment and a review, that can’t even tell me when my truck is gonna be done. I missed out on 3 days of work= $1,000 oil fields. I gave you guys the review and the down payment. I still don’t know the status of the truck, this kid told me they were still waiting on parts…. I’m getting more pisse... read more
Getting a new key for my truck took all day, and it was incredibly expensive. Don't lose your keys, GM/Chevrolet owners!
I was happy bringing my car but the service was awful, my advisor was less communicative. I made my progress.
Business response:
We are glad to hear that you were happy to bring your vehicle to Reliable Chevrolet. We understand your concerns about the communication during your service experience. We appreciate that you were able to make progress despite the challenges you encountered.
I was there almost 4 hours waiting on a oil change service. They ended up not charging me but I still lost 4 hours of my day. I drove three hour to get there early. I told them my steering wheel lock was coding out and the service advisor told me it was ok to drive and to schedule another time to leave the truck for 10 to 14 days, what? My time meant nothing to them. I want a new chevy truck but not now. Might be leaning toward Dodge or Toyota. They are all probably the same. Gone are the days of good customer service.
Everything was great! Randy kept us updated on the progress of our oil change and tire rotation. Then when it was all done and he told me the price of $277 10 I was shocked. I could not believe the price but I paid for the service. What else could I do? He didn’t go over pricing before service and I didn’t ask/ we have never paid over $150 for this same service at several locations. The more I thought about I I called another local dealer in Albuquerque and they stated $139/ plus tax. I have my receipt from the oil change in... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,157 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 8:00 a.m.