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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
What can I say about this dealership is there irresponsible they damage your car they mess up my vehicle one the shifter Park never got fixed after I I paid $650 bucks for it on top of that when I took it back to get fixed they wanted another almost $800 to actually fix it right to the blue damage to my driver's side door was never fixed so it's still there my sound system radio my speakers inside the truck does not sound good anymore after I took it in there it sounds like they blew a speaker there's other blue marks around... read more
Business response:
Your comments about the shifter issue, the driver's side door damage, and the sound system are alarming. This does not reflect the standards we strive for in service or customer care. We’d like to understand more about what happened so that we can work toward a resolution. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
The worst experience with a dealership. I found a SUV on their lot that I was interested in but had concerns about the findings on the Carfax. The sales rep. downplayed my concerns. He insisted I needed to give them a down-payment to hold the vehicle. I gave them $1000. At no time was I informed my money was non-refundable. After consulting 2 mechanics, I chose to go to another dealership and I bought a new SUV to alleviate the possibility of problems with a used vehicle. I went back to Reliable to retrieve my down payment a... read more
Business response:
At Reliable Chevrolet, we aim to ensure transparency and fairness throughout the entire purchasing process, and it’s disheartening to hear about your concerns regarding the down payment and treatment you received. We understand your frustration and would like to address this matter further. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.
Advisor went above and beyond unfortunately parts are missing from repair was told by cory service manager that they would by the parts and i can put them on myself, furthermore was told not to return as my business is no longer wanted after asking he said ken orosco had told him to tell me. After working with chevy customer plan to take this to the news!
Business response:
It's concerning that parts were missing, and we understand how frustrating this situation must be for you. We appreciate you bringing it to our attention, as we strive to ensure that all repairs are completed thoroughly and accurately. In regard to your interactions with our team, we apologize for any confusion or frustration caused. We would like the opportunity to address this matter directly and work toward a resolution. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or ... read more
Everything great but mechanic left floor mat and plastic on the seat instead of giving it to me spotless
Business response:
Thanks for your feedback, Timmy! We’re glad you had a great experience overall. We’ll make sure to remind our team about attention to detail for those finishing touches. Your input helps us improve!
took 6 months for the work to be diagnosed correctly and the work done. Meanwhile, it took so long the warranty expired and the repairs were not covered even though the issue was properly reported within the warranty coverage.
Business response:
We understand how frustrating it must have been to face such delays in diagnosing and repairing your vehicle, especially with the added complication of the warranty expiring during this time. We take situations like this seriously and want to ensure your concerns are addressed appropriately. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect with Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I recently had the misfortune of having my vehicle serviced at Reliable Chevrolet, and the experience was nothing short of a nightmare. Initially, it took an astonishing 7 weeks for a warranty repair to be completed. Upon arrival to collect my car, I was met with a cracked windshield (damage that was not present when I dropped off the vehicle) and a shockingly dirty interior and exterior. The service manager, Cory, displayed a complete lack of accountability, refusing to acknowledge the damage or apologize for the unacceptab... read more
Took too long to diagnose it and never did fix it. Said they were waiting on parts which I find that hard to believe.
Business response:
We understand your frustration regarding the delay in diagnosing and addressing your vehicle's issue, as well as your concerns about the parts availability. Providing timely and effective service is a priority for us, and it’s disappointing to hear we fell short in your case. To address this matter further and ensure your concerns are fully resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. You can also contact Cory Reeves, our Service Di... read more
The tech forgot to put the key to my wheel locks back in my truck. The service center refused to do anything to make it right. My only recourse was to drive back to pick it up. They would not deliver or mail it. It's a 45 minute round trip out of my way, but that didn't seem to matter.
Business response:
We understand the frustration of having to make an extra trip, especially when it could have been avoided. Our goal is to always provide a positive experience, and it seems we missed the mark in your case. We want to make sure that this issue is resolved to your satisfaction. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
My service was done insufficiently, my vehicle due to the service damaged my garage floor. I am and was very disappointed and dissatisfied with the services provided on a simple oil change service.
Business response:
We understand your frustration and disappointment with your recent experience. A routine service like an oil change should never lead to the issues you’ve described, including damage to your garage floor. We take situations like this seriously and want to ensure we address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.