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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
After my vehicle gad an issue we took it in to dind out what happened and was told that there was no way for them to get a diagnostic run on my vehicle unless scheduled it for four weeks ahead of time and that I needed to leave it there until it was completed. That's impossible because I have a job and need my vehicle. After they had my vehicle for three days I asked if they had done the basic tire rotation and oil change and they said no. I asked why and wasn't given an answer. I let them know that it needed it to be done a... read more
Business response:
We understand how important your vehicle is to you, especially when you rely on it for work. It's also concerning to hear about the lack of basic maintenance and the condition of your vehicle when you picked it up. This is not the level of service we strive to provide. We’d like to resolve this matter and ensure it doesn't happen again. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I've been coming to the dearlship for a few years now. Only issue I have is the wait to get your vehicle inspected if there is any issues I took it in and had to wait 2 weeks to be told finally it still hadn't been looked at. Needless to say I just picked it up because I needed my vehicle. And again it needs to be checked with a 3 to 4 week wait and that's just not something I can do. But to get an oil change it's days maybe a week out and done supr quick. There's that at least.
Business response:
We understand the frustration of long wait times for vehicle inspections, and we apologize for the inconvenience this has caused you. We strive to balance efficiency with thoroughness, and your feedback is invaluable as we work to improve. To address your concerns, we recommend reaching out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Jesse Olguin my salesmen was great but after purchasing my 2024 Colorado truck the Dealership’s customer support is disgraceful. The trucks manuel did not have any warnings to not install a truck bed rack due to Chevrolet using thinner steel for the truck bed rails. I’ve installed this truck bed rack on my 2019 Colorado and 2021 Colorado with no issues. I let my salesman now that I was going to transfer the truck bed rack to my new 2024 Colorado and he did not inform me that the 2024 trucks bed rails would not support the tr... read more
Business response:
We’re pleased to hear that Jesse Olguin provided great assistance during your purchase, but it’s concerning to learn about your dissatisfaction with the customer support following the sale. Your feedback regarding the truck bed rails and the lack of communication about their limitations is important to us, as it highlights areas where we can improve. To address your concerns and discuss this matter further, we encourage you to contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earlie... read more
Will keep your car for months and will not answer your calls/ will directly dodge your calls to avoid answering progress updates for your vehicle
Business response:
We understand how frustrating it can be to feel left in the dark regarding updates on your vehicle’s progress. Clear and timely communication is something we strive to deliver, and your experience does not align with the standard we aim to uphold. We’d like to learn more about your situation and ensure it’s addressed promptly. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
You guys didn’t fix’s my car and took my car that’s a no good!!
Business response:
We understand how upsetting it must be to feel like your car wasn't fixed and that your experience didn’t meet your expectations. That’s certainly not the standard of care we strive to provide. To address this matter fully and ensure your concerns are resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Reliable Nissan sells me a Traverse with a leak in the exhaust (didn’t know til now) and they sold me a MPP and calls it a “bumper to bumper” warranty. So I’m paying $100 extra dollars a month only to find out when I have an issue they have no mechanics knowledgeable to work on my Chevy (Ironic they can take my money and sell it to me then they have to send me to Reliable Chevrolet to have it looked at) and then I’m told by the mechanic “there is no such thing as a cover to cover warranty that exist. There is always clauses”... read more
Business response:
Jimmy, we understand your frustration and are genuinely sorry to hear about the issues you’ve encountered with your vehicle and the warranty you were sold. It’s never our intention to create confusion or cause inconvenience for our customers. We take your concerns seriously and would appreciate the opportunity to review the situation further. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
Had to leave my truck there for 13 days before they could even look at it. Had them also perform an alignment but they did not adjust the steering wheel so now if my steering wheel is straight I go to the right.
Business response:
Josh, we understand how frustrating it must have been to wait 13 days before your truck could be inspected, and we regret that the alignment didn't meet your expectations. Ensuring that your vehicle operates as it should is important to us, and we’d like to address this directly. To assist you further, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect with Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Worst service ever. This is the third time I have had bad service at this center
They had my truck sitting in their lot for 10 days without even looking at it! On the 11th day the Manager said I can pick it up and they will call me when I'm next in the queue. Took it back and they had it another 4 days to complete the work. My window is still squeaking. Reliable is making my decision to write a review and very bad review very easy for me. My review will start by saying Reliable should rename itself UNRELIABLE.
Business response:
We understand how frustrating it must have been to wait so long, only to have an issue still unresolved. It's never our intention to make our customers feel inconvenienced, and we want to ensure that your truck receives the attention it deserves. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.