This profile has been claimed by the business owner or representative.
Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I recently had an extremely disappointing experience with Cory, the Service Department supervisor. The communication was severely lacking throughout the entire process. My car took an unreasonably long time to be fixed, and I was left in the dark about the progress most of the time. When I finally received my car back, it was shockingly dirty both inside and out. To make matters worse, there was a crack in the windshield that wasn't there before. This level of customer service is unacceptable, and I expected much better care... read more
So the gentleman that checked us in and called me later in the morning to let me know that the shop was closing due to the weather was very unprofessional and when I asked, what am I supposed to do without a vehicle he said he didn’t know that wasn’t his concern. I was grateful for the used dealership side when I reached out to him later in the afternoon to let him know that I didn’t have my vehicle back and he told me that he would make sure that it would get delivered to my house on Friday.
Business response:
We understand how frustrating it can be when communication falls short, especially in situations like this. We appreciate your acknowledgment of the support you received from the used dealership side and will ensure that your experience is addressed accordingly. If you'd like to discuss this matter further or need additional assistance, please don't hesitate to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service D... read more
They are great, until you leave with your new vehicle. They don’t text you back
Business response:
Thanks for your feedback! We're glad to hear you had a great experience with your new vehicle. We’re working on improving our communication to ensure we stay connected after your purchase. Your input helps us get better, so we truly appreciate it!
We forgot to price our Blazer better to reflect a used car value. Our blazer has an oil level problem.
Business response:
Thanks for your feedback, Don! We appreciate your insights and will take them into account. If you have any more thoughts or concerns, feel free to share. We're here to help!
An oil change should take 30 to 40 mins tops not 4 hours. That is rediculous
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. An oil change should indeed be completed in a timely manner, and we understand how frustrating it can be to wait longer than expected. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. They would be happy to assist you further and address your concerns. Thank you ... read more
Worst place to buy a car! !! Transmission started slipping, took it back.... nothing wrong??? Take your business elsewhere other than Reliable Chevrolet in Abq.
Business response:
Addressing issues like the one you've mentioned is important to us, and we understand how frustrating it can be to feel unheard. For a more in-depth review of your concerns, we encourage you to reach out directly to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
There is a lack of communication. I was never initially told how long it would take to service my vehicle. No one ever contacted me to provide me with updates. I had to initiate the conversation by calling. Which should have taken one day, ended up being five. It was very frustrating being without my vehicle for so long. Every evening I had to find a ride to work and get home. After purchasing a new vehicle, I should never had to be put in this situation. Very disappointed.
Business response:
We understand how frustrating it must have been to be without your vehicle for an extended time, especially without clear communication on updates and timelines. It’s certainly not the experience we aim to provide, and we’d like to address your concerns directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. Additionally, our Service Director, Cory Reeves, can also be reached at creeves@vtaig.com or 505-... read more
I gave a list of things to do and they weren’t yet they told me they did
Business response:
We understand how important it is to have your service requests handled thoroughly, and it's clear we missed the mark this time. To ensure we address each of your concerns properly, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect with our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932 at your earliest convenience.
I would give zero stars if I could. Three weeks of having my vehicle to only be told I had to put a new battery in it before it could be further diagnosed, because the service area at the dealership just swore up and down it was a bad battery causing my issues. Lone and behold, after paying their diagnostic fee for nothing and a new battery, my vehicle is still having the same issue that they refused to listen to me about. Now it’s going to a different dealership to be looked at fixed because Reliable Chevy completely droppe... read more
Business response:
Angela, we strive for clear communication and to provide accurate diagnostics, so we're sorry to hear that we did not meet your expectations in this instance. To address your concerns further, we encourage you to contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can reach out to Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.