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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I LOVED working with Mike Lujan. He was so attentive and helpful. He got me exactly what I wanted and at a fair price. He managed to get me approved when i thought there was no hope. I felt comfortable with him. Where I got frustrated is with the lady who sells the warranties. It seems like she was almost mad at me because I kept saying no. I finally relented and bought a stupid warranty that I will never use. It's nothing but a scam and I regret not just getting up and walking out. In the future I will be buying from anothe... read more
I arrived at 1:55 for a 2:00 appointment for my first oil change. My maintenance light turned on the day prior, 4 months sooner than the dealership said the service would be needed. I hadn’t put on more than 3k miles on the car. The man to check me in wasn’t around and another man went ahead and checked in the person who arrived after me and then told me he forgot about me and that someone would get to me soon. Finally about ten minutes later the man I guess was assigned to handle my check in greeted me. He was nice and chec... read more
Business response:
We understand how frustrating it must have been to encounter delays and incomplete service during your visit, especially when time is limited and expectations weren't met. We take your feedback seriously and want to ensure that these concerns are addressed properly. Please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email at pcharles@vtaig.com. Additionally, Cory Reeves, our Service Director, is available to discuss this matter further and can be reached at 505-338-5932 or cre... read more
Went for recall repair. Not happy with result. They were good people just don't know if Im hesitant to go back for their recommended work.
Was not happy with service. The service manager was not helpful and the sales department
Business response:
We're concerned to hear about your experience with our service and sales departments. Ensuring our customers feel supported is important to us, and we’d like the opportunity to make this right. Please reach out to Patricia Charles, Customer Relations Representative, at 505-338-5826 or Cory Reeves, our Service Director, at 505-338-5932 so we can discuss this further and work toward a resolution that better meets your expectations.
Website scheduler is not good. I schedule service for my radio not working and an oil change and the representative said the online scheduler is not accurate. They were only able to do the oil change for that visit. I was not able to get all the services done at that time and I live 20 minutes away.
Business response:
Thanks for your feedback, Adam. We're sorry to hear about the scheduling issues you encountered. We're continuously working to improve our online system and appreciate your patience. Your experience helps us get better, and we hope to serve you more effectively in the future.
I was given one price for parts and labor, and when I brought my vehicle in the price doubled. I cannot trust that kind of service.
Business response:
We understand how frustrating it can be when pricing changes unexpectedly, and we appreciate your feedback. We strive for transparency in our communication, and your concerns are important to us. We invite you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932, at your earliest convenience. They are here to discuss this matter further and ensure your concerns are addressed.
Almost three hours to change oil and rotate tires. And, I had an appointment. Also, very hard sell to put fuel treatment in my truck, put fear tacktic in trying to sell fuel treatment
Business response:
Tom, we understand how frustrating it can be when an appointment takes longer than expected, and we take your feedback seriously. We also want to ensure that any recommendations for your vehicle are communicated clearly and without pressure. To discuss your visit in more detail, please reach out to Patricia Charles, Customer Relations Representative, at 505-338-5826, or Cory Reeves, our Service Director, at 505-338-5932. We're committed to addressing your concerns and improving your future experiences with us.
The work performed on my car was adequate, but I did not appreciate the hard sell for other services. My Chevy Sonic had 60,000 miles. The service rep tried to tell me it was due for a transmission several at 60,000 miles. The service manual states this service is due at 90,000 miles.
Business response:
Hi Carol, thank you for your feedback. We're glad you found the work adequate but apologize for the hard sell experience. We aim to provide helpful recommendations, and we'll ensure our team is more aligned with service manuals moving forward. Your insights help us improve!
The service staff were helpful, but my vehicle was towed in with an oil line failure only a month after my last oil change (also conducted at Reliable). The service team did not get to my truck for nearly three weeks. This has been a consistent problem with Reliable. Hopefully new staff will join the service team and vehicles can be serviced more efficiently.
Business response:
We’re pleased to hear that you found our service staff helpful. However, we regret that your experience with the timing of your vehicle service did not meet your expectations. We understand the frustration of having your vehicle towed in and waiting for service, especially given the recent oil change. To address these concerns and work towards a resolution, we invite you to connect with Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email. Alternatively, you can reach out to Cory Reeves, our ... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.