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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They had our truck for 5 months waiting on a part. I know this was out of their control, but during this time there was no communication. When we got the truck back ot was filthy. There was used kleenex on the floor, oil on the doors, shocks missing in the glove box, and now one of my vents won't stay open. There was also a flim on my windows that I still can't get off. Worst experience we have ever been through.
Business response:
We understand how crucial it is to maintain clear communication and ensure your vehicle is returned in pristine condition. We regret the experience you've had and want to address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, and Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932, at your earliest convenience. Patricia and Cory are dedicated to resolving these issues and ensuring that we meet your expectations.... read more
I purchased a car beginning of yr had a great experience. Took for a oil change recently service dept needs approvement. Oil change took 3 and half hrs never received phone call it was ready lack of communication. Also, I had a email with the scheduled appointment for oil change and tire rotation was told their was a new employee that messed up that the rotation was not gonna be included in my visit.
Business response:
We’re glad to hear that your initial purchase went smoothly, but we regret that your recent service visit did not meet our usual standards. We understand how frustrating it must have been to experience delays and communication issues, especially after receiving conflicting information about your tire rotation. To address these concerns and ensure that we improve our service, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director... read more
Worst dealer experience I’ve ever had. Had my car for 2 1/2 months and all they had to do was clear and engine code. The convertible top was brand new and now all the seals are hanging from it and it will have to be replaced. Horrible communication. Completely mismanaged. Train wreck of a dealership.
Business response:
We aim for every customer to have a positive experience with us, and it’s clear that we didn’t achieve that in your case. To ensure we address your concerns thoroughly, please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826, or Cory Reeves, our Service Director, at 505-338-5932. They are both dedicated to resolving this issue and restoring your confidence in our dealership.
I went in with a preapproval for a car that they said was not available but they could show me others. I found out towards the end of the process that the dealership next door “reliable Nissan” was the one I was preapproved with and instead of saying that the sales team here started the process from scratch. I would have liked them to be honest.
Business response:
Transparency is something we value, and we regret that it wasn’t clearer in this situation. We want to assure you that our entire team is here to assist you. Please reach out to Michael Marsh, our General Sales Manager, at mmarsh@vtaig.com so we can discuss this further and work towards a resolution that meets your expectations.
Took foooorever to complete a simple oil change and recall as well as left bolts out in my cup holders. I dropped off at 945 and literally didn't finish with it until 1:00. I had to keep asking as no one spoke to me.
Business response:
Felicia, we understand that waiting for your service and experiencing communication issues can be frustrating. We appreciate you bringing this to our attention and want to ensure we address these concerns promptly. Please contact Cory Reeves, our Service Director, at 505-338-5932 or via email at creeves@vtaig.com at your earliest convenience. Cory will be able to assist you with any unresolved issues and ensure your experience meets our standards of service. Additionally, you may also reach out to Patricia Charles, Customer ... read more
Horrible service, unorganized, unprofessional, awful service. The body shop staff needs additional training from the techs to the office staff. Very disrespectful do no recommend
Literally the worst service I’ve ever had in my life. Took TWO MONTHS to fix my car. Constant no call backs or even us calling to be told “we don’t have that car here” wouldn’t bring anything to this store or buy anything from them ever if my life depended on it.
No se porque cobran por el servicio de escaneo de sus propios vehículos chevrolet Le dicen uno un precio y termina uno pagando de mas
Worse experience ever. Customer service are rude, took a month to get my vehicle fixed and is still not running properly
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.