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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Richard lacks in basic communication. I don't usually even do reviews.
I made an appointment to see a car at 11 on a Saturday until I realized that they opened at 7. I live 3 hours away, and I needed a ride to get there. I decided to leave earlier to get there by 9. I texted my salesperson at 6 am to let him know. I know it was early, but since they opened at 7, I was hoping that he would get it when they opened. When I got there, it took a few minutes to find my salesperson. He informed me, after waiting a few minutes, that there was someone who was looking at the car, and I could just wait to... read more
I waited a really long time for a radio to come in that would supposedly fix the problem of my phone continuously disconnecting and reconnecting to my car. The new radio didn't fix the problem and I had to sit in the waiting room for over 3 hours while they replaced it. I was told that they would try to get me a loaner and get my car back in to fix the Bluetooth and haven't heard from anyone since. Gary has been nice though.
If I could give this company a negative review I would. This has been the absolute worst experience I have had with purchasing a vehicle. From the non responsiveness of the managing partner Dave Anderson, to Derek Hooser and the pre-owned sales manager Mark Lawrence. If you are looking to purchase a vehicle please go somewhere else. They add fees that are not advertised this fee changes every month they will tell you it's the cost they put into making the car ready, in reality it is not
Business response:
Thank you for sharing your feedback. We take all customer concerns seriously, and we appreciate you bringing this matter to our attention. Our goal is to ensure a transparent and positive experience for all our customers. At your earliest convenience, please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com.
I had transmission replaced and programmed but it doesn't mention that on CARFAX. I don't know why didn't show up in the history so I demand to register the current mile for warranty purposes and safety. Need to update everything what done or replaced in the car.
Business response:
Thank you for sharing your feedback with us. We understand the importance of having a complete and accurate vehicle history, especially when it comes to warranty and safety concerns. We value your request to ensure that all necessary updates are made to your vehicle's records. For us to assist you further, please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com. We appreciate your patience and look forward to resolving this matter for you.
I purchased a 2019 Ford Escape Advertized online at $13692 plus ttl and doc fee thru Edmunds. Went in and drove the vehicle and on inspection found it missing a door handle & it did not have door fobs. By financing a $1877 fee for reconn (not the chev sponsered protection plan) was included without clear and complete explanation. The run around started with delays. Salesman Mike was helpful but interactions with sales manager Mr Hooser were not pleasant. Asked for a full refund Buyer Beware
Business response:
Thank you for sharing your feedback with us. We genuinely appreciate your perspective and understand how important it is to have a seamless purchasing experience. We strive to ensure that all aspects of our vehicles are clearly communicated, and we regret that you feel we fell short in this instance regarding the condition of the vehicle and the financing details. We are committed to addressing any concerns and improving our processes. To discuss your experience further, please reach out to Derrek Hooser, Sales Manager, at D... read more
Reliable Chevrolet keeps adding they services my vehicle when they did not. It has not been to that dealership for a couple years. Don't understand why they keep adding into the system that they are servicing my vehicle when they aren't.
The service was completed, but there were issues. They did not plug in all components. I had to take the vehicle back two more times to get my vehicle to work correctly. They are not very thorough. I would advice to double check their work.
Quite bizzare. I contacted the dealership and let them know I was interested in a specific vehicle. I had the funds and everything that is needed to purchase. Spoke with several people and never heard back. A week went by and now the car I wanted was sold. Don't bother with this dealership. Not very "Reliable"
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.