This profile has been claimed by the business owner or representative.
Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Has vehicle I purchased for a week. Picked it up and 2 days later check engine light was on. Took it in and sat in service department lobby for 3 hours before they decided it needed to go to another dealership and they gave me a loaner vehicle that did not fit my needs with only a quarter tank of gas to travel over 56 miles. Last and only vehicle I purchase from this dealership.
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
I brought my truck in early Friday morning because it was misfiring which I knew it was the coil pack. It took them two days to diagnose, and another day to fix. Because my service representative was off on Saturday the other Representatives it was not important to them. I could have taken it to Pep Boys and got better service. I brought my first truck in 2015 and the service was great, but since I brought my second truck which is a 2018 the service has really went downhill.
Business response:
We're sorry to hear about your recent experience. We strive to provide efficient service for all our customers, and we apologize for any inconvenience caused by the delay in diagnosing and fixing your truck. Your feedback is important to us as we work to improve our services. Please reach out to Eric David at edavid@reliablechevrolet.com to discuss this further.
Has not been well. Constantly asking for updates on a vehicle we signed for almost 2 weeks ago and still no car. Financed 4k over asking price so not feeling like we are getting good service. Most likely will be walking away from this dealership quickly!
Business response:
We appreciate you bringing this matter to our attention and apologize for any inconvenience caused by the lack of updates regarding the status of your vehicle. Providing transparent and timely communication throughout the service process is essential, and we regret falling short of your expectations in this regard. Our team understands the importance of keeping customers informed about the progress of their vehicles while they are in our care. We sincerely apologize for any frustration or inconvenience caused by the delay in... read more
Made an appointment and took the car in and explained the issue. Was told they could not even look at it, even though I made an appointment. Two day later the transmission failed and had to have it towed in. After a week of waiting on a diagnostic we chose to take it elsewhere due to cost of the repair. Needless to say my experience was not positive.
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
I brought my 2015 Suburban in due to a loud fan sound. I was told multiple things were wrong due to diagnostic testing. I chose to only fix the actual problem, the thermostat needed replacing. I was charged $1300 for the job. I went to my trusted mechanic later that week and was told they would have only charged $475. "Looking at the invoice they only diagnosed and replaced the thermostat housing. If we did this job it would run around $475 with diagnosis. Our labor guide says it pays 1.2 hours for the thermostat housing and... read more
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. Thank you for giving us the opportunity to improve our ... read more
I did not have this vehicle serviced at Reliable Chevrolet on this date. From what I understand, when I was mailed an unsolicited oil filter for my vehicle, the service department documented that as me brining my vehicle back in for service. Didn't happen. They sent me an oil filter and a nice coupon for an oil change, however, I haven't had this vehicle serviced at Reliable Chevrolet in over year. It would seem that "fudging" the service numbers like this would not be harmonious with the name "Reliable". Please don't mess w... read more
Business response:
We appreciate your feedback and take concerns about service records seriously. CarFax reports are external documents generated based on information provided by various sources, including service centers. It seems there may be a discrepancy, and we recommend reaching out to CarFax directly to address this issue. We want to ensure accurate information, and we are here to assist you in any way possible. If there are specific details you can provide regarding the service discrepancy, we will do our best to investigate and provid... read more
It took a whole week to diagnose a computer issue. No loaner car was provided or even available. No repairs were needed. No communication regarding the progress unless I called repeatedly.
Business response:
Thank you for sharing your feedback with us regarding your recent appointment. We're sorry to hear that you experienced a long wait time and a lack of communication during your appointment, and we apologize for any inconvenience or frustration this may have caused. At Reliable Chevrolet, we strive to provide our customers with a positive experience when visiting our dealership, and it's clear we fell short of that goal in your case. We understand that your time is valuable, and we should have done a better job of communicati... read more
Picke it up in worst condition than when I dropped it off. They did not clean up behind themselves, Instead of making it right they looked for ways to charge me more money. They lied and try to hold my car hostage. Stay Away.
Business response:
We apologize for the dissatisfaction you experienced with our car detailing service. Your feedback is important to us, and we regret that we did not meet your expectations in this regard. To address your concerns, we would like to gather more details about your specific experience, such as the date of the detailing service and any specific issues you encountered. This information will allow us to investigate the matter thoroughly and take corrective actions to ensure a higher standard of detailing in the future. Customer sat... read more
Promised 11/22 delivered 11/24 with no prior call or notice
Business response:
Thank you for sharing your experience, and we apologize for any frustration caused by the delay in delivering your car and the lack of communication. Your time and satisfaction are of the utmost importance to us, and we regret any inconvenience this may have caused. To address this issue, we would like to gather more information about your specific case, such as the details of your order and any interactions with our team. This will allow us to investigate the circumstances surrounding the delayed delivery and improve our co... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.