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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
It was ok. I just noticed that my tires were not rotated after my services at the shop, and I was charged for it. I noticed it after I got home from there. The night before my tires were low so I put air in it and changed my valve stem caps. I changed it to 2 black ones in front and 2 chevy logo ones in back, so that's how I knew it wasn't rotated. I completed a survey they sent and complained about these issues and the service manager Eric called me. He said he made a note in my file for next time that they will pay for my ... read more
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership.
Sales and service are non existent
Business response:
We're sorry to hear that you had a less-than-ideal experience. Your feedback is important to us, and we'd like to address your concerns. Could you please provide us with more specific details about what happened? This will help us better understand the situation and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we strive to improve our services. If you have any further questions or would like to discuss this further, please feel free to reach out to us directly. Y... read more
They told me my service would take two hours but it wound up taking over four hours of sitting in the service lounge because they lost the key for my tire locks and had to cut the old them off and replace them. They didnt even offer me a bottle of water or a complimentary car wash for my extended wait time. I finally get my car back and the tire light was on for low pressure so they had to take my car back into the service bay to reset it and still nothing offered as any compensation! When I mentioned it to my service person... read more
Business response:
We're truly sorry to hear about the poor service experience you encountered. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations. To address your concerns and ensure that we improve our service, we would appreciate more specific details about your experience. This will help us identify the issues you faced and take corrective actions to prevent them from happening again in the future.
No tires were replaced but it says so in the service.
Business response:
We're truly sorry for any confusion regarding the service you received. Our goal is always to provide accurate and transparent service to all our customers. We understand that discrepancies between the service receipt and the actual work performed can be frustrating. We would like to make this right and address the issue you've raised.
I'll rather not say because this my last chevy my last time going there.... they costed me so much money I didn't have
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered.
I bought a used 2011 Chevy avenue very very good for a hundred and forty thousand miles. Price was decent plus Benjamin and transmission seems strong no issues. Until... 1.7 Months after buying it with the silver extended warranty at $1800 + tax. They charged me $860 for the shifter cables x2. $100 for the cables and $660 for 3 hr labor. 2 hr job. Not 3.and it was not covered in the silver.
Business response:
We're sorry to hear about the issues you're experiencing with your recently purchased car. Our aim is always to provide reliable vehicles to our customers, and we understand your frustration. Warranty coverage can have specific terms and limitations, and we apologize for any confusion in this regard. We would like to assist you further and explore possible solutions to address your concerns. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Horrible place to buy a car , staff was ver rude and unhelpful, they scammed me keep in mind I bought a high dollar vehicle
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. At your earliest convenience, please reach out to Derrek Hooser, our Sales Manager, at Dhooser@Rel... read more
The oil change, etc was fine. However, they were supposed to repair a scratch on the roof near the rear door and doesn't look like anything was done to that. Or maybe you weren't told about that scratch?
Business response:
We apologize for the inconvenience and disappointment you experienced when you found out that the service was not performed as expected. This is certainly not the level of service we strive to provide, and we appreciate you bringing this to our attention. We take service quality very seriously, and it is our priority to ensure that all requested services are completed to the highest standards. We understand the frustration this must have caused you and assure you that we are committed to resolving this matter promptly. Our S... read more
I use this location due to convenience but after the last couple visits I will start going to my original dealership. The service department is not very welcoming nor when you call in they have someone who is so put out by his job & seems to be ok with you repeating yourself because he chooses not to speak clearly but mumbled. They are always pushing a service not truly needed & that gets old. As for the cashier girls they don't make an effort to be csr friendly & communication not their strong skill. I loved my previous dea... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,191 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.