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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I paid over $900 to have an engine light fixed for 2 codes, they took a long time getting back it to me and It was hard to get ahold My service advisor. I was told it was ready to pick up, but my service advisor didn't specify on the paperwork that it was ready and he wasn't there at the moment, so I had to wait for manager to call him to find out, and then he signed off on it. When I finally got my car back it was dusty all over, and they didn't wash it. 4 days later my car almost didn't make it to work, the stability contr... read more
Left truck for repairs, injector was replaced, didn't make it home before it began running worse than before. Brought it back in again, no loaner available and truck has been there for a week now.....
The COMPLETE overall service/experience was NOT up to par at All!! I am Super disappointed at the overall experience!! NOT at all like them in ALL the years we have had service with them!! VERY UNHAPPY!!
Honestly disappointed in the service. Had standard service done including a tire rotation. The following evening I found 2 of the 5 lug nuts on the same tire held on by the very last thread. Fortunately no damage done but could of easily not been so lucky.
Business response:
Thank you for bringing this to our attention. We are incredibly sorry to hear about your experience with the recent service on your vehicle, specifically the loose lug nuts. Safety is our top priority. We would like to understand what happened in more detail and ensure this doesn't happen again. Our Service Director, Eric David, at edavid@reliablechevrolet.com or 972-952-8135 to discuss your concerns.
They tell you 1 hour for oil change and 3.5 hours later they are finished. They also found $3,000 more in recommendations for repair.
Business response:
Thank you for your feedback. We apologize that your recent oil change took significantly longer than the 1-hour estimate and that you received unexpected repair recommendations. We understand your frustration, and we take customer service very seriously. Our service advisors are committed to transparency, and we can explain the reasoning behind each recommendation and prioritize them based on urgency and safety. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
They lie to much and so slow it take them 2 weeks to fix my small problem on my car I don't recommend this this place at all
Worse experience I've ever had purchasing a vehicle. Broke down within days of purchase and dealership refuses to do anything to help.
Business response:
We understand how disappointed and frustrated you must feel. This is not the buying experience we strive to deliver. To understand the situation better and get you back on the road quickly, please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com.
worst experiences, manager is rude, but dani is super helpful
There " final offer "changed three times. They where slow and rude at beginning.
Business response:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our cust... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.