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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service advisor was not knowledgeable about my truck or his customer service responsibilities were below expectations
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Even with an appointment it took over an hour for an oil change. Also did not wash the truck.
Business response:
We apologize for the extended wait time you experienced during your appointment. Our team understands the value of your time, and we sincerely regret any inconvenience caused. To improve our service and ensure timely appointments for all our customers, we are actively looking into the root cause of the delay you encountered. Our goal is to implement measures to streamline our processes and minimize wait times. Your feedback is crucial in helping us enhance our services, and we appreciate you bringing this matter to our atten... read more
I was asked to bring my car in the next morning so they could check it but never really did. I was told they didnt have time to do a full check. Checked the oil for the rear differential and saw metal shavings. I was told its a bad differential but that part wasnt in stock and also no courtesy vehicle. When I took it to another dealership I was told that they didnt have any courtesy vehicles but that they could rent me one because it was very dangerous to drive my car like that. I was very upset because Ive had nothing but g... read more
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
On the phone he told me car is their when I drive their then he told me that car send to the action l loose my time I hate them
Business response:
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the fact that the car you were interested in was sold. Unfortunately, it can be difficult to predict when a vehicle will sell, and we do our best to update our listings as quickly as possible when a sale occurs. We encourage you to keep an eye on our website as we receive new inventory regularly, and we would be happy to help you find a similar vehicle that meets your needs. Please do not hesitate to reach out to us if ... read more
We received an estimate of $1400 for repairs. When I hesitated, that total was reduced to $700. I ended up taking it somewhere else and they did it for $500!
Business response:
We are genuinely sorry to hear about your concerns regarding our service pricing. We strive to provide competitive and fair pricing for our services, and we deeply regret any dissatisfaction you may have experienced. We understand that pricing can vary between service providers, and we appreciate your feedback. Your satisfaction is important to us, and we take your comments seriously. To address your concerns more effectively, we kindly request specific details about the pricing differences you observed. This will help us ev... read more
My 2021 truck started giving me issues so I took it to Reliable as that is where I purchased it. It was sitting there for almost 2 weeks and no one had even looked at it because they had so many cars in line. The worst part was that they didn't even offer a loaner so I had to pay for a rental out of my own pocket. And ever time I called I wouldn't get an answer or a call back to see what the status was. Management there is awful.
Business response:
We want to express our deepest apologies for the extended delay in servicing your vehicle. Your time and satisfaction are of utmost importance to us, and we regret any inconvenience you may have experienced. It is unacceptable that your vehicle was held for days without any service initiated. We understand your frustration, and we want to assure you that this situation is not reflective of our usual service standards. We are committed to investigating what led to this delay, implementing necessary improvements, and ensuring ... read more
I brought my new 2023 C8 Corvette with Z51 package in to do the mandatory transmission fluid change required by GM in order to keep your warranty on all new Corvettes. After this dealership did this service, the check engine light came on so I brought the car back to the dealership and they kept my Corvette for 5 weeks and all they did was clear the transmission codes with their OBD scanner. I could have done this myself. They told me they would keep my new Corvette covered for the entire 5 weeks since I always kept it in my... read more
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
Kept my car overnight to do a oil change
Business response:
We appreciate your feedback regarding your recent service appointment, and we apologize for any inconvenience you experienced due to a long wait time. Your time is valuable, and we understand that extended appointment durations can be frustrating. We are constantly working to improve our service processes to provide more efficient and timely appointments for our customers. Your feedback is essential in helping us identify areas for enhancement.
Service is a joke had my truck for 3 weeks had to call everyday to find out that they couldnt fix the problem. MPP WARRANTY THAT they provide is a waste of time stated that power train and motor are covered just for them later to say its not. had to take truck to a different service location and tow it my self to get it fixed wouldnt recommend them at all for used Vehicles they dont stand by their sales
Business response:
We apologize for the oversight in your recent service visit. It's our priority to ensure that all requested services are completed to your satisfaction, and we regret that we fell short of your expectations. We would appreciate the opportunity to make this right for you. Please contact our service department or customer support, and we will schedule a convenient time for you to return and get this taken care of. Your satisfaction is important to us, and we are committed to providing the level of service you deserve. Our Serv... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,191 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.