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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Car was service April 4th. I did not receive vehicle until week of May 23. Reliable Chevy gave multiple estimates of when the car would be done but they did not meet those dates. All part supply issues aside, they failed to communicate. They stopped calling with updates and it was if I was forgot about. I had to get a laywer involved just to get someone to call me.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Dropped off my truck at 8am, they said it would be done in about 2 hours, but said they would call when it was done. Never received a call, I called at 3pm, they said it was finished about 15 minutes ago, I checked the receipt, and it said it was finished 12ish, wasted hours waiting on my truck
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
It took 3,trips to get the problem solved and it didnt get solved. I need my car and cant keep taking it back so just live with the problem.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
They don't live up to their name! Had an appt @ 0900, showed up around 0830, and didn't leave until almost 1400. Went over to service advisor to see what was going on and he didn't even look up. Saw him tell another customer that the courtesy van would take him to get lunch. He didn't tell me that and he knew I'd been there all morning. They ask you to give them a great rating and I say give me great service. I'm not going to lie for Reliable or any other place with mediocre service.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Claimed to fix outed tag light. Still having intermittent issues with tag light.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
They Broke my center dash while they were repairing a recall.
Business response:
Hello Libia. We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
They should be called UNRELIABLE. This was the first car I bought and the experience was horrible. I bought extra coverage didnt help dont get the protection plan. SHADY AF
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.
Awful, will never go back. Lost paperwork, had for 5 days and never worked on vehicle, never called with any updates and when we went to pick it up they couldn't find the car. Had to walk thru lot and find on our own. If I could have submitted review w/o even 1 star I would.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
I have in the last month taken two cars in The first one for a regular inspection to get a new license. They passed it but did not fix the back tail light that was out for stopping and turn signal. Had to take car in again The second car went in also for an inspection. The at was showing a 10% on oil but they did not discover that thus did not service it. yThey were told the service tire message stayed on all the time They ordered a fuse and said to bring the car back.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,191 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.