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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
A basic oil change took to long. I don’t understand why make an appointment. Your workers are not friendly at all
Business response:
We appreciate feedback regarding your recent service visit and understand the importance of timely and friendly service. Our team is committed to providing professional, efficient care while maintaining a welcoming environment for all customers. We continually review processes to enhance the overall experience. For further assistance, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
They lie 2 there customers about being approved n they hurt your family n me n my wife n they play around with u.
Business response:
We understand your frustration and appreciate you taking the time to share your feedback. We recognize that trust is essential, and we take your concerns seriously. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your specific situation and work toward a resolution.
They are crooks im only 19 got a truck trusting them, then the check engine light came on I took it back next day and they only reset it and sent me away. I tried returning the truck the day after that and that said I couldn’t but my dad told me about something called the lemon law. Anyway they suck and never go there. To make things worse the vehicle didn’t look like it was properly inspected, the general manager laughed at my fathers face don’t ever come here they are worthless greedy people THIEVES.and to top it off they ... read more
Business response:
Your feedback is invaluable to us as we understand your concerns. The situation you've described does not meet the standards that we strive to provide. We take all customer concerns seriously, and we would appreciate the opportunity to discuss this further. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns and work toward a resolution.
I took my car in for service for oil change, i picked up my car, and I noticed my motor cover was missing.. I contacted this service manager and he refused to listen, how about the part? It was missing.. He told me that that car did not come with one. I know my car had one. At the time, I did not know the name of the part. But he refused to help me any other way. Every time I take my car for service, I always have a problem. Parts, my seat, My car is a brand new 2021 Nissan Altima with 3000.00 miles I will never take my car ... read more
They kept changing what they said and ended with a xxxxty deal. Never doing business with them again
Business response:
We recognize the importance of clear and consistent communication throughout the sales process. Our team strives to provide accurate information and a straightforward experience for every customer. Feedback like this helps us refine our approach and maintain high standards. For further assistance, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
I bought my car in 2021, Ive only serviced my car at this location and I'm very dissatisfied with the services your company provide on several occasions. I have missing parts which they refuse to acknowledge that the part is gone ..I will never take my car back for servicing at your location..I will never buy another vehicle from your company again. I will take my business elsewhere . I will be making a report to the better business bureau as well
Business response:
We recognize how much trust is built when a vehicle has been serviced consistently in one place over time. Our intention is always to provide attentive care, open communication, and support that helps maintain long-term confidence. Feedback like this offers important perspective as we continue focusing on accountability and customer care. We welcome the opportunity to discuss these concerns further by contacting Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Process took way too long And the payment was not what I wanted to expected. Felt I was tricked into buying extra stuff
Business response:
Your positive feedback is appreciated, and we understand your concerns about the length of the process and the final payment terms. We recognize that the experience didn't fully meet your expectations regarding timing and transparency around additional services. Your insights help us improve our processes to ensure customers feel more informed and comfortable throughout their visit. We value your business at Reliable Nissan and appreciate you taking the time to share your experience with us.
Untruthful. Your sales manager committed fraud by lying about the rebate Liar, not reliable BAD!!!!!
Business response:
We take your feedback seriously and understand your concerns. Trust is fundamental to everything we do, and the experience you've described does not reflect our values or the service standards we strive to maintain. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address this matter directly and work toward a resolution.
Not specific to this visit, but in general, something is left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’t inflated evenly. To her credit, Victoria checked to see if the warranty would cover loose carriage bolts. Also to her credit she asked the crew to wash the windows and vacuum the car. They did a poor job on the windows and didn’t vacuum. Like I’m going to go complain about it and wait while they do it? The issue I took t... read more
Business response:
Thank you for sharing your concerns. We understand your frustration, and your detailed feedback helps us identify areas where we can work to improve. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific concerns and work towards a resolution.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,618 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.