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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Shady. Untrustworthy. Scammers. Unprofessional. Over a month for a car repair. My car was covered in dirt and spots when finally done.
Business response:
We are concerned to hear about your disappointing experience, and we understand your frustration. The issues you experienced fall short of the service that we strive to provide. We take situations like this seriously. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution that addresses your concerns.
We signed for a vehicle and was given an appointment date to purchase. On day of, vehicle was sold from under us and was given excuses as to why it was sold. We did not go back since or replied.
Business response:
Your feedback is important to us, and we understand your disappointment. This situation does not meet the standards that we strive to provide, and we would appreciate the opportunity to discuss this matter further and explore how we can better serve you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work toward a resolution.
This place is good in their service area. They just needed to get it together. They have too many chiefs and not enough Indians. You can’t find one person or look for one person because all the risk can’t help you. It’s very stressful and confusing. I know everybody cares, but there should be one cashier. It takes care of the money and one person that takes care of who’s going in and who’s going out there’s too many people taking care of things and no one knows how to find what you need. It just needs better organization.
Business response:
We are utterly delighted to hear that you found our service area to be good. Your feedback about our organizational structure is valuable and helps us understand how we can improve the customer experience. We recognize that having clear points of contact for specific needs would make visits more streamlined and less stressful. Your observation about needing better coordination between team members is something we take seriously, as we want every customer to feel confident about who can assist them with their particular needs... read more
Horrible. I would never shop reliable Nissan again. I will never shop reliable Nissan again. Nothing but liars and horrible staff, worst experience of my life
Business response:
We are concerned to hear about your disappointing experience. We recognize that our service fell short of the standards you expected, and we would appreciate the opportunity to learn more about what took place. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.
Horrible When I first purchased my they said they put free oil changes for three years and all of a sudden it wasn't on there I am not happy about that at all I will be contacting a lawyer about this
Business response:
We are disappointed to hear about the confusion regarding your oil change benefits. We understand your frustration. We take situations like this seriously and want to ensure we address your experience properly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your purchase details and work toward a resolution.
Poor communication. Poor follow up. Poor service. I appreciate the free diagnostic but still poor post service
Business response:
We take your feedback seriously about the communication and follow-up challenges you experienced with us. We understand how frustrating it can be when service expectations aren't met, especially after receiving care initially. Your experience doesn't reflect the standard we strive to maintain. We value customers who take time to share their honest perspective, as it helps us identify areas where we can work to improve. We would welcome the opportunity to discuss your concerns further and work toward a better resolution. Plea... read more
They charged me for a battery which was under a warranty even after explaining them again and again, especially the supervisor Manny Garcia who was very rude
Business response:
We’re sorry to hear that this experience did not meet your expectations, as our goal is to handle warranty coverage accurately and treat every customer respectfully. Feedback like yours helps us review both our billing processes and how concerns are addressed by the team. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to discuss this further.
It would take more than a few sentences to explain my dissatisfaction with the Dealership.
Business response:
We’re sorry to hear that your experience did not meet expectations, as our intent is always to provide a smooth and respectful process for every customer. Feedback like yours helps us evaluate how we can improve the overall experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to share more details.
I went to the Dealership to nuy a car and trade my Nissan Rogue in. I was told they would give me $5,000 which was a Lie. When it came to signing paperwork, the man was telling me I should get extra Insurance, I told him no no no I i don't Need that. He finally said ok. When it came to signing paperwork, the Sales Mgr who said they will give me $5, for my car only gave me $1, and the guy who tried selling me xtra insurance put it on the bill of sale. I explained to him that I told him over & over again thst I don't need or w... read more
Business response:
We strive to conduct every sales experience with clarity, respect, and transparent communication so customers feel confident in their decisions. Our intention is always to review pricing, trade-in values, and optional products thoroughly before finalizing paperwork. Feedback like this is taken seriously as we continue reinforcing our standards and processes. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so this can be reviewed further.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,618 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.